Warren James

Very helpful store assistant. I was buying for my teenage granddaughter ,I asked the store manager if I could return the jewellery if she didn't like it and was promptly told I could only exchange and keep the receipt! I didn't like the fact that I would have to pay £3.50 for a box and small bag !!??Not the best experience.

I visited this shop recently I was looking for some earrings. The two women behind the counter were talking to each other non stop. They did not acknowledge me at all I may as well have been invisible. I wasn't asked if I needed help with anything. I felt very uncomfortable and left. I was going to purchase some earrings from this shop. I decided to leave instead. I will not come to this shop again. Very disappointed.

Good value but if you buy a ring make sure it fits as after sales care is not good. They charge for alterations and take two months, where other stores do this free if you bought from them. I paid my local store and they did it in one week..

Ridiculous returns policy.I tried to return a necklace, untouched still in box, original receipt etc.They do not do refunds, only credit note.You cannot use the credit note in any other store.You cannot use the credit note on line.You cannot use it to order in things from other stores.Eventually I found something I wanted to exchange. The assistant said it would take up to 6 weeks to get it in my correct ring size.

Went in to see if they could fix a bracelet and they said they don’t normally fix jewellery and my Nan had bought me it for my 18th birthday so I really was worried I wouldn’t get it fixed. Instead they gave me a new one which was so lovely. The staff are always amazing !! :)

I recently visited to purchase a ring I had seen online for my partner.Online at the time I could order the correct size for 1the advertised price. I went into store and was waiting for 25 minutes before a member of staff could to talk to me. I told the lady, what I wanted and was informed to order this I would need to pay an extra 10 pounds to order it and it would take 6 weeks to arrive. I paid for this before referring back to the website that evening and could not find anywhere on the website informing me it would be 10 pounds more expensive.I got a call at the end on January telling me the ring was ready so I went in to collect it and all is well with the product. However I was told a gift box would be an additional cost, which is again a cost I would have avoided if ordered online. I also saw in store when collecting it and now on the website that the price of the item has gone down in price.I have no issue with the quality of the product just the quality of the store.Would recommend buying online if you wanted Warren James products.

Not even ready to give atleast one star but no option. They will not do refund or not ready to take item back. Worst customer service. They were shouting on customers. We never used the item and it's just one day but she told there are scratches on ring, we will not take it back. Not even used as it's just one day. Never recommend and never go to this worst jewelry shop.

Brought two rings in February now but stripping off the gold COLOUR, took them back today only to be told that what general happened to the rings. The ring was on sale and wasn't displayed has gold plated. Very rude sale representative just said take it up with customer's service if I have a problem. WASTE OF MY MONEY STAY CLEAR FROM THIS STORE RIP OFF!

Had to have my ring sent away to be made bigger I got itBack a week earlier than scheduled pick up I’d like tothank all the Staff at Basingstoke warren James for theExcellent customer service you gave us thankyou