Mackenzie Smith Estate & Letting Agents Fleet

I wouldn’t hesitate to use Mackenzie Smith again. Our previous agent let us down and thankfully they were there to pick up the pieces; a perfect blend of professional and personal. Whilst online only agents are cheaper, there were numerous occasions where their local network of knowing partners at solicitors, removal companies etc. meant we could keep things moving swiftly and on track.

We knew Mackenzie Smith in Fleet were good, but they excelled themselves selling our home. James, Justin, Luke and Dan are the Fab Four of Fleet" when it comes to Estate Agents. Our sale was quite drawn out but with the skill of James the transaction held together until we got it over the line. Having one dedicated person progressing the sale we think made THE difference. We would recommend Mackenzie Smith

James and the team at Mackenzie Smith were super helpful and supportive. We had to complete by Dec 21 and he went out of his way to ensure all issues were known and dealt with across a four house chain. Have no hesitation in recommending them, they were great!

I have left a more comprehensive review on Trustpilot but want to say what a joy the Fleet branch were to deal with. From initial valuation all the way to completion they were professional, proactive and supportive. We have just completed our sale and I highly recommend Mackenzie Smith.

McKenzie Smith have been excellent and friendly throughout the process. Offering great recommendations and insight to help the sale go through efficiently. I would especially like to thank Dan Franklin for his support and reassurance, he was a pleasure to deal with.

James and Justin were excellent throughout. Not pushy at all. They knew what we were looking for and helped us find our perfect home. And when family illness caused a very small delay on our part they were understanding which other agents were not. We would definitely use them again.

James and the team have been outstanding. All professions have the good and the bad. Mackenzie Smith is very much 'the good'. Consistently, the team has exceeded expectations, delivering a first-class service. I would not hesitate to recommend them to both first time and more experienced buyers.

Sadly, as a Landlord I could not recommend this agent. Fine when there is nothing to do. Lost us a really good tenant, put their own ego before an ideal solution, and cost us money.

Decidedly average is not a phrase anyone likes to be associated with, but sadly that's the most I can say about MacKenzie Smith in Fleet. The agent we were originally dealing with was good but left during our purchase, and James the Branch Manager was always great. Unfortunately for us, we ended up working with another agent, and it's when things start getting difficult in the chain that you can really measure an agent's true worth. For us, that meant panic, terrible communication and added stress when we should have felt assisted, protected and reassured. We got there in the end, but only because of the help of other stakeholders in the chain, and sadly I just couldn't recommend them based on our experience.

James, Justin, Dan and the rest of team at Fleet office were brilliant. They have handled two house sales for us and their service is way better than anything we have known before. Their experience, local knowledge, attention to detail and motivation are superior to other, run-of-the-mill agents. I would use them again and again! Refreshing key differences are honesty - they tell it like it is, even if the news is not what you want to hear...so none of the usual smoke and mirrors stuff! Also, they are polite and courteous and always act with your best interest at heart. Also, their attention to detail to drive the process is essential to get a sale done. Other estate agents in Fleet are so bad that James and his team end up doing their work for them...because these others are big corporates with the usual badly trained staff, with low motivation, little experience, annoying manner and rubbish admin work. I know of similar properties to ours that are hanging around on the market whilst mine have been sold and importantly...followed through to completion easily. This team will thrive in 2023...whilst the others will be full of doom and gloom and job losses. All power to Mackenzie Smith - they do it right!!!