Brockington House Care Home

Not recommending

Beautiful home, warm and welcoming staff. Superb care offering.

Recommended by the hospice palliative care team for my father leaving hospital. On visiting the home I was greeted by the manager who appeared to look us up and down before asking if we had a Covid test? On hearing my 83 year old Mother had not she was told to sit on a chair in the doorway while I viewed the premises.Appearing like a London five star Hotel and decorated to a very high standard with coffee lounge and bar with deep pile carpet. The room I was shown was immaculate but sadly the lack of warmth and care failed to give me confidence in this establishment. On explaining my fathers condition I was quickly told 'he will not be coming here'.Sadly the impression I was left with is no matter how nice the building is this does not represent care and compassion which when unwell is the upmost of importance to us all.

My mother was one of the first residents to be welcomed at this newly opened care facility last August. I’d actually call it a 5* star hotel with exceptional care. With the current pandemic concerns I have had no reservations as the safeguarding policies put in place to protect our vulnerable relatives have been second to none. I have nothing but praise and admiration for the wonderful staff. Their dedication, & professionalism is a credit to them all.

My mother recently was readmitted to Brockington after another fall ,as always greeted with kindness and compassion,today whilst sitting in the gardens one of the carers bought an elderly lady out in a wheelchair,she walked around the grounds with her and then sat for a good length of time chatting to her so that she could enjoy the outside space .All I can say is Thankyou all for your care .