Timpson

Excellent Manager, very efficient and really reasonable. One of my keys didn't work but did not have the receipt, because I came back in just a few days later, he was able to cut me a new one without any fuss or extra charge. It is nice to see that the customer is really cared for unlike most high street stores!

Timpson, Sainsbury’s car park, Winnersh.WARNING. I took my wife’s watch there on 19th December, that is 10 weeks ago; they told me it would take about 4 weeks to mend it. They have lost it. My latest encounter there (of 3 or 4) was about 10 days ago. The man in charge that day, thin, thityish, shaved head, called Gary, made 2 phone calls and seemed to reach no conclusion with either. Told me to call back in a week or so. No, he couldn’t phone me ‘cos the company phone was broke (sic). When I asked him, twice, to let me have contact details so that I could complain, he suddenly, without warning, tried to push me out of the door, down the metal steps and onto the tarmac. I am 83 years old and pretty weak after being ill since October, but fortunately managed to halt my fall. He then called the police to come and remove me from the premises! I left, not wanting any further trouble. I wrote to the CEO of Timpsons, Sir John T, 10 days ago, asking him to sort it out by today. I have not yet had a reply. Hence no stars.

Popped in to get a passport photograph. Very helpful staff member who took his time to take a very good photo. Uploaded the image directly onto the government website and gave me 4 passport size photos and the login code. First class service.

I made 3 visits in a day. The employee was so helpful. I offered a tip but he politely declined.

1. Shoe heal was broken. Fixed brilliantly with full finishing, even I can’t make a difference. And that to be within few hours.2. Shop attendant is very gentle. He was not able to fix the watch bracelet but explained the reason very well and apologies.

Have taken a pair of toggi jopher ankle boots for resoleing now on 6th attemped by them to get it right so far i have heard excuse after excuse oh its the heat, the jopher boots are not for riding or walking around the stable, its the horse urine affecting the glue, the foot in the stirup is in the wrong position thus the friction is causing the glue to fail.A little homework on Timpsons part would show that the toggi jopher boot is suitable for both yard work and ridinding as that is the boots porpouse. And the attidude of the bearded man was both rude and argumentative when it was pointed out that the sole was still not done properly mearly by ribbing my thumb over an unglued portion of sole

Disappointed as reviews previously were good. Guy was not informative. Wanted a watch battery. £14.99 plus 1 yr guarantee or £24.99 lifetime guarantee. RIP off. £10 in Woodley Goldsmiths and 1yr free guarantee. Also had coded key cut. He took details and money. Then he says will take 5 working days! Went back to pick it up - key doesn't fit!! Even though it's coded. Paid £28. Ordered new key online via Yale locks- £17.99 & free delivery and delivered in 5 days. Don't bother with this place.

I recently requested for Timpson to cut a blade I purchased off ebay, which they declined, stating its company policy not to cut after market keys. I appreciate their policy may be in place to protect their machines but feel a little frustrated that without anyone willing to cut the key, all these aftermarket keys are pointless.What makes this all the more annoying is that I have been previously successful in getting a key cut by them.Needless to say I'm not blaming them entirely, hence rating them 3, not 1.

Great service. Turned up near closing time and they were about to close up. I explained I had just lost the heel of my shoe. They were more than happy to help and even entertained by little boy whilst it was done. Thank you :)