Dobbies Garden Centre Cirencester

The wait for our coffee and cake was completely ridiculous. 1 man serving and a queue almost round to the toilets. Many members of staff waiting at tables but no one came to his aid, despite him obviously struggling. A less than satisfactory experience.

Visit today 22 Nov 2023. We'll normally I give a reasonable and fare marking but this is unbelievable. Wasing up everywhere a bacteria hazard waiting to happen .plates to the left of me plates to the right.one old man unable to keep up. The table doesn't get cleaned. Just can't belive what I'm seeing .Half hour wait for two coffeesHad a coffee with my daughter as a member of dobbies they were both free two per month you know. So I bought a cake each. We sat and chatted with no rush. On leaving I picked up a lovely plant Bird of paradise. Normally you don't see them for less than £100 but this was half that. Wonderful two hours with my daughter.April 1st visited dobbies and enjoyed two meals at reasonable cost and as a club card holder had two large coffees for free to go with the meal. We'll cooked fish and chips crispy excellent service.Forgot to add with the club card you get 10% off plant purchasesJuly visit, had English breakfast in the restaurant. Was given the menu which gave a choice of various items to eatMy wife and I had the full English without black pudding. We were not offered an alternative. Picture of which is shown. Cost £14 per person. Tasted freshly cooked and oil was clean not quite like the picture shown in the menu. Came with no cutlery or butter for the toast.

My husband and I queued for over 30 minutes for two drinks and a cake today (16/11/23) There was one young guy doing his best and going as fast as he could with the endless queue of people.We felt so sorry for him. There was another coffee machine in the main restaurant area where a guy there was certainly not overworked so why some of us couldn’t go to that one I don’t understand but a female staff member said no it wasn’t possible.Don’t encourage us to join the Dobbies club for 2 free coffees av month when you can’t deliver a good service.

Really unhappy today with the service we received very under staffed, my family came in expecting a really nice meal our food was cold some stuff frozen missed some of the food off could not eat it all I was looking forward to a lovely Christmas dinner that’s not what we got! Frozen roast potatoes not what I was expecting what so ever! If I go to the kebab shop my food is hot!

We visited the restaurant on the 19/11/23. The queue was short, and were quickly shown to our table. After waiting 15 minutes we had to attract someone's attention so we could place an order for 2 coffees and 2 breakfasts. The coffees arrived arrived 40 minutes later, we waited another 1/2 hr and there was food being served to the tables around us. We asked the waiter where where our food was, he wondered off, and didn't come back so we chased our order with a waitress, she came back to inform us that the food would be out shortly. A few minutes later the original waiter returned to say the kitchen doesn't have our food order and there was nothing he could do about it as they were no longer serving breakfast. At this point we had been in the restaurant over 1-1/2 hrs. We then asked the original waitress who was in charge, we were pointed towards the manager, who advised we could go to the till for a refund.We then to queue at the till for a refund as several other customers were also complaining and requesting refunds.The service we received was worse than appalling.If they can't cope with the volume of people in the restaurant, they need to inform people they will a delay before they are seated.I wait of over an hour is totally unacceptable for a cooked breakfast, especially as the restaurant wasn't full.We will not be visiting the restaurant again.

Went for afternoon tea. Eventually seated, ordered. 20 minutes later scone arrived. Told no clotted cream left! Took back, said we’d still have tea. Another 10 minute wait, warm tea that had been on the side for a while was delivered. Very slow service (despite not being too busy). We don’t even bother with the self service queue now as the queue is always so long (mainly due to just one staff member doing all drinks - crazy system). Note, this review is only based on the cafe - the garden centre itself is great.

I went to Dobbies today and was shocked with how badly it's run. It's important to say that the staff they have are brilliant but there are not enough of them. When we got to the cafe, we decided to just have tea and cake as not only was there a long queue for the restaurant but there was a really restricted menu.The poor guy on the coffee counter was on his own at 1.30pm on a bank holiday Sunday! He was doing a great job but had to keep leaving the counter to get clean cups etc to serve customers. There were trays of used china all over the place, no clean tables and in the whole two restaurants, I counted 4 staff.I'm not sure why they staff the restaurant so badly when it's the busiest part of the business? I counted 8 staff in the outdoor plant section. It doesn't make sense. We won't be visiting at the weekend again.

Visited 18/11/23. Decided to have lunch but what a disaster it was. We were seated at a table and told someone would come and take our order….. well eventually. We ordered 3 fish and chips with 3 pots of tea. The fish and chips were lukewarm as were the drinks. In all took us 90 mins for lunch. Trying to attract someone’s attention was impossible except when we decided to pay. She asked if everything was alright and I explained about the lukewarm food and drinks all she replied was “sorry about that” and took our payment. Won’t be going back anytime soon.

Visited today to do a little Christmas shopping and have some lunch as we do every Christmas. We do come at other times.The toilets were disgusting at 11.30am. Toilet paper all over the floor in most cubicles and an over flowing sanitary disposal unit. Mirrors filthy.However the cafe was unfortunately no better. Dirty tables with dirty utensils which when we asked for replacements were equally dirty. Filthy glassware with lip marks on it. To finish us off, slimy, black, rotten salad leaves. When we mentioned this, the Team Leader said I don't eat salad so have no idea if it's acceptable.Shopping experience no better, empty shelves and many items not priced. Such a shame.

I visited the Cirencester Dobbies at the weekend & we visited the Cafe, a charming young man served us Cordian - he was so pleasant & polite making sure we had everything we needed & brought our orders straight out, as we had never been before & were unsure of the ordering system. Coridan served us from our table making it a lovely experience. I informed the manager he is a pleasure to have on their team and would definitely recommend the cafe & would visit again! I informed the manager that Cordian should have some recommendation for his excellent customer service he gave us as he made our visit a pleasant experience & having lovely staff makes such a difference, thank you Cordian from Rachel, Sara & Alison.