Greenstar Property Services Ltd

Excellent service, really clear communication too, we felt everything was explained and were really comfortable. First class work. Would use Greenstar again!

Boiler stopped working. Called Friday night at 5.30pm. Phone answered and a very friendly and helpful person called Nikki answered. She gave advice on what we could do in the meantime and then sorted a next day appointment. Simon arrived promptly at 8.40am after calling to advise his eta. Diagnosed and fixed within 1.5hrs. Had part with him and explained issue and ensured everything was working correctly before leaving. Thanks both..

Excellent service with clear communication and more-than-reliable staff. Had boiler issues, which their plumbing/heating engineer Simon fixed in about an hour. Would highly recommend him and the company.

Had issues with hot water going cold intermittently. Had a service from Simon, then fault finding and heat exchanger fitted. Efficient, friendly and a fair price.

Simon from Greenstar came to sort a blocked drain last week. I called at lunch and he was here by 5pm. He solved the problem within an hour and really chuffed. My mother then had an issue with her boiler breaking down, so called Greenstar again. Simon came the following day and unfortunately diagnosed the PCB failed on a boiler. We since managed to sort the boiler with under the Gloworm warranty today, however a nice touch that Simon called to see how we got on as he saw how upset my Mum was. Recommended and will use again. Thank you.

Woweee! What a company!The insurance company contracted to them to fix a plumbing emergency for my elderly mother and I couldn’t have been more grateful they chose them.It was quite a stressful day as I don’t live near her so felt helpless I wasn’t there to go round.The lady I spoke to on the phone was incredible. She actually took time to talk and find out what had happened. It meant the world to have someone empathetic, kind and caring on the line. Amazing customer service skills. I forgot to take her name but it was Friday 8th Dec about 1330. An absolute delight!Then Chris H came to the job and was very kind to my mum and did such an amazing job sorting it out. I really wasn’t expecting him to be able to fix it and thought we’d be having to pay for replacements etc but he did!Both of them were heros who saved the day!They will always now be my first port of call if anything goes wrong!

Had a leak that was ruining fitted carpets and needed tracing and stoping asap. Local plumbers with whom we had a past relationship were unable or unwilling to attend. We tried Greenstar and they had a plumber (Chris) with us within 3 hours. He proved to be highly competent and very pleasant to deal with. The leak was traced (a not at all straight forward task!) and stopped. He saved our bacon as we are due to go on holiday within 2 days of the event and were faced with cancelling if not fixed. We shall not hesitate to use them for our plumbing needs in the future.

Turned up quickly and diagnosed the problem. Feel confident it will be sortedSimon very courteous and professional.

I actually used them last year and had zero issues and full disclosure I am not commenting on their capabilities because just to stress the point, zero issues on that front. Guy was super efficient last year and actually came earlier than expected.However, I booked in 3.5 weeks ago over the phone for an annual service for this morning which was perfect as i was on holiday this week and normally I have no set day off and work between 4am and 10pm so booking appointments is hard. Had to phone up when no one showed up only to be told they booked it in for last week and apparently I was left a message when the engineer got here and no one was in. I have had no missed calls and no voice mails from last week otherwise I would have phoned up earlier to rebook.Extremely frustrating to waste an entire morning waiting around. They did offer to rebook but I have zero faith in their booking system.So again, no issue with the actual service I received last year but huge issue with their booking system. Perhaps ensure you get a follow up email confirming dates and times if you want to use them.

Today we have had our boiler replaced. Very pleased with the prompt service provided. Ryan worked hard and was polite, neat and we would not hesitate to use their services again.