The Lambton Arms

Getting better. It's not as expensive for a beer now. Haven't tried the food.

Having visited a few times over the past few months, there seems to be some consistency in the poor levels of service.The staff behind the bar often ignore waiting customers while they chat amongst themselves or whoever walks up starts a conversation. You feel invisible. The staff are friendly but they are not attentive or efficient even when it isn’t busy. Waiting five minutes to be served when there are three behind the bar, one customer is being served, and you are next in line. This has happened on more than one occasion.Tables remain uncleaned forcing customers to shift glasses and rubbish to other tables.The place has potential if they up their service levels. They can then justify the expensive prices for drink.

Came here on business and the rooms are clean and well laid out, beds comfy and went downstairs to eat , great variety of menu and deliciously cooked burger , met Ian the assistant manager and Josh the bartender … great Welcone and service also the two female team members were very nice ( forgot there names ) but I can only say I’ll be back. Well done to #Blackrose pubs #premiumpub #greatfood #greatservice #comfyrooms #hotel #newcastlehotelsRoom was value for money and very clean and comfortable

Bar and food were great but the rooms need a little TLC. Absolutly fine for what we needed it for

Staff often ignore customers whilst chatting amongst themselves, signage for car park says you pay then get refund but refused refund at bar then told I was wrong about sign, walls and curtains are paper thin in the rooms so good luck getting any sleep. Staff need basic customer service training, car park signage needs updating and rooms need bringing out of the 70s

No breakfast on a Friday. Shame. Apparently no fish either...ended up with the most expensive sausage mash and peas I've ever had and it wasn't that nice as never had Cumberland sausages for years and now I know why

Conveniently close to Durham cricket ground. Large comfortable room, warm & quiet with a decent clean bathroom. Plenty of hot water. Great breakfast too.But take your own shampoo & hair dryer

Lovely pub, comfortable hotel room upstairs. Location is prime for bus travel for either Durham City or Newcastle City Centres. Excellent location for a home base for a weekend out.

Had lunch in the bar with Boyfriend and Brother. Boyfriend (who is a chef) was very impressed by the burgers as they were made with steak and not just mince. Good vegetarian choice.Good quality food chips were a tiny let down as just standard frozen chips and some were hard. Staff were friendly, attentive and helpful. They can leave ingredients out of a dish to suit your tastes. Love the decor very stylish and welcoming. Would be happy to drink on my own there without being bothered.

Being a Chester le Street resident my wife and I often call in to sample breakfast which is good value for money, however we think the staff serving at the bar need a big shake up they are very poor I would say verging on ignorant.On our most recent visit we were served coffee that was Luke warm on complaining in a polite way we were told that is the way it comes from the machine in other words take it or leave it, following that we were given dirty looks and ignored when leaving the premises, we will not be back another customer lost hello Wetherspoons.