Co-op Food - Outwood

Everything you’d expect from a co-op…. clean & tidy, easy to navigate, varied range of both own and branded products. Polite, helpful & friendly staff. Has an ATM, Evri parcel drop & Amazon lockers amongst other third-party services. They recently introduced the Starship robot delivery service which seems to be working really well. Staffed and self-service checkouts available. Ample free parking. As it’s a local supermarket prices are slightly higher than the larger city supermarkets, but there’s always a deal to be had, especially if you use your co-op members card.

Large co op with wide range of products. This isn't a small store, it's more like a proper super market. Lots of parking, good cleanliness, self serve tills. ATM, Has a selection of hot food to go. Has fresh baked breads, cookies etc.

Great convenience store with great selection and well stocked shelves just a little on the expensive side.Just knocking 2 stars off for the irritating self serve tills which are a nightmare and probably a nightmare for the staff too having to run back and forth fixing issues all day.

Getting staff to serve you here is a major task - most are ‘busy’ stacking already well stocked shelves, whilst queues of 5 or 6 customers wait to pay at a kiosk counter and all tills remain closed.The kiosk counter ‘bagging area’ has be accessed under a barrier making it difficult to pack a bag that the staff member could’ve done more easily for you, instead of looking at you struggle. Similarly with the tills, when manned by staff, your shopping is quickly flung to the bagging area so they can observe you scramble to bag your (overpriced) purchases. Presumably so they can get back to not serving customers.Whoever manages this store needs a sharp kick up the arse, or firing.

It’s a good sized store with a great range of products but has a couple of significant problems that could be fixed. Even at busy times it’s rare an actual manned checkout will be open, occasionally yes but not frequently enough. They rely on self service checkouts but in my experience a high percentage of people are buying alcohol and a member of staff has to come and authorise each transaction so customers are left waiting and queues are common.They also sell a good range of refrigerated alcoholic drinks but they are never cold. Either the units are not set cold enough or the sliding doors (which don’t close properly) let all the cold out. I have emailed Co-op customer service about this but didn’t get a reply.If these two issues were fixed, and they easily could be, then it would be a first class store for the community.

The staff are very nice, however they need more of them. I waited at the self service check out for nearly five minutes to have some items approved. The man who was serving at the cigarette counter had to do this for me and he already had a long queue of customers.

Never any staff on the tills, neither are the self serve tills supervised. God forbid you try to buy anything that needs approval. You'll be here for hours.

Clean, has a freshly-baked goods section and a great selection (though definitely needs more savoury things). I do wish the self-service was with zappy guns rather than terminals. They're slow, cumbersome, imperfect and utterly annoying to use.

Such a reliable, great shop! Admittedly, prices do tend to be a bit higher than i.e. Sainsbury's, and definitely ALDI, but I don't think I've ever had a poor piece of fruit, veg or meat from here, and it's all British produce. If you get the Co-op app, you get great offers every week and save money each time you shop.

Throughout Lockdown I used this place a lot despite the hefty pricing as it was convenient. Then I had an encounter with an awfully rude member of staff who made me feel very uncomfortable in the shop. I can't remember her name but she thought she was on maximum security on the front door when it was single file in and out - don't know if she was having a bad day or what but they way she spoke to me was absolutely nothing short of dreadful, I even apologised when I did nothing wrong to try calm her down and she was still rude.Not that my money matters to you but you've lost my custom and my families.