Specsavers Opticians and Audiologists - Inverness

First time using Specsavers after too many disappointments elsewhere. First impressions did not start off too well, However once going properly a very good experience with the actual Ophthalmic Optician and Dispenser.

Whilst visiting family near Inverness my toddler broke his glasses which had been supplied by another specsavers store. Despite the fact they no longer stocked his frames the staff were able to find a set in storage that fitted his lenses and they were able to get the wee man sorted in just a few minutes. The staff were very friendly and courteous and couldn’t do enough to help. 1st class service all round.

I have used this store for years and up until now would have rated it 5 stars. Too impersonal now. It is a professional service I know well myself but, a degree of warmth is required.

Called in today without an appointment as had an eye issue that concerned me. First class service with very friendly and helpful staff. Just confirmed why I am a Specsavers customer for routine eye tests. Thank you!

If it would allow me, I'd rate Zero!!!!! But for some reason, the lowest rating is 1 star!My 89 year old father purchased hearing aids at a cost of £1,095 from Specsavers. He experienced so many problems with them as they were so flimsy and they would often not work resulting in my dad having to physically take them into the store to be fixed. Not a convenience for an 89 year old man who walks with a stick!!! He had to take them back to the store on several occasions. Subsequently, he ended up upgrading to a more expensive set (£1,795.00) believing these would be superior and would give him no trouble. But no, these were just as flimsy and again he had to take them into the store to be fixed. (All this was within the 100 days return policy).A while later, I noticed my dad was wearing his old NHS aids and asked him where his new ones were to which he replied, I'm not wearing them

If first impressions are a lasting impression something needs to change at Inverness - chaos the second you walk in- more like a morning in Smithfields meat market. Desite introducing myslef and informing the member of staff that I was attending an 11 am appointment I was asked THREE times within a minute by the same member of staff my name.Too much bustle and not enough concentration on the answers been given to their questions.

Really take care of you great group of staff nothing is a bother to then

Very quick and excellent service, very pleasant staff.

I’ve been using this company for years.I always feel I receive first class treatment from the minute you walk in the door. Even if they are busy they take the time to tell you they will just be a min or two.The staff & opticians are genuinely empathetic, kind and they want to help. Everything is explained clearly.What’s also lovely is they all get on so well together, it’s such a nice vibe to hear/watch in the shop!So I left my appointment feeling like they had gone way over and above for me and my circumstances.I would give them 10 stars if I could.