Crown Spa Hotel Scarborough by Compass Hospitality

Nice, big beautiful sea facing 4-star hotel. Was there for 3 days for business conference. Some of the staff members are not so friendly and lacked the service which you expect from such a big hotel. Food is not delicious and not very expensive. The high tea menu is subtle and great. Rooms are spacious and scenic.

We booked for my birthday and have mixed feedback.The staff were lovely and very helpful - especially on the front/spa reception and in the breakfast room.The spa was fun and had good facilities - especially the huge hot tub and ice room.The location was perfect, offering easy access down to the waterfront - the view from our room was also breathtaking - as shown.Our room was tired in places, but we understand improvements are due to take place imminently.I raised my concerns with Martin the General Manager, who is one of the most professional men I've encountered. He clearly cares about his guests and is prepared to go above and beyond to ensure an amazing stay.Thanks again Martin, we hope to see you in the not so distant future! Andy

When we first arrived at the Crown Spa Hotel in Scarborough we were surprised at how it looked. There was no parking to be found and glad we had taken a taxi to drop us off for the day. When we went in, we had prebooked a spa day with massages, afternoon tea and access to the facilities.We went to the desks and got directed down some stairs, and told where to get changed (group gender change areas with free lockers) and told the facilities were next to change area and would be collected when massage was ready. We though OK and went down into this dark area where there was a very small pool with zero seating area to relax. There was a jacuzzi style bath that was quite large that seemed to work for about 10 minutes at a time.It wasn't nice, the pool was crowded with about 15 people in a space where it should be about 4 people max to swim. A group of women decided they were going to just wait in the centre of the pool and we had to swim around them, then they decided to all swim in a row blocking the pool so we got out. We tried the big bath and the water really hurt eyes so came out and found an area where there was a sauna, steam and ice room. These were nice but the water fountain tasted awful and nowhere else to get anything. There was some very uncomfortable chairs left out in this space but people had left towels on them so were not usable.My wife asked about drinks at the reception and then told we couldn't have them in there but we could in their spa area. We questioned why we were only being told of this spa area now when we were booked in as a spa entry and told we could go up now. This changed everything, we were in the state to ask for massage early and leave as the facilities which we now realise must be their normal club area and not where we should have been directed. We didn't question it as the person who directed us had a deputy manager badge on so assumed we were doing what we were meant to be.Moving to the actual spa area was lovely. There was a relaxation room and access to the same style of spa facilities such as sauna, steam and ice room. I really enjoyed the ice room after the sauna and could relax on the beds in relax room. The afternoon took a nice turn then. It was easy to get drinks and there was a call button if you wanted anything and in there, people couldn't seem to do enough for you wanting to support anything. Drinks were not expensive, we just had cola and for the 4 drinks we had, it was about £4.20 - there was loads of water jugs they were regularly refreshing in the spa area.We had afternoon tea booked and moved it to earlier in the day, we went up and enjoyed the time. My partner had a really nice hot chocolate and I had an okay coffee but the foods were nice and we took some away as it was very filling.The massages were wonderful, I had a lady named Lisa who was from England but had lived in Australia for a long time. I get a lot of pain in my upper back and shoulders and although our massages were only 25 minutes, my back has felt generally great since (2+ weeks) and she managed to fix issues that have bugged me for about 2 months. Lisa was easy to talk to, and answered all questions I had about things. I wish we had booked for longer in hindsight but it was really good and appreciated.Overall, the day was a good day but if my wife had not asked about drinks - I think it would have been quite different and we would have left unhappy. That one question gave us a lovely afternoon and put in the right place for our booking.

The hotel is in need of some TLC, hotel room had peeling wallpaper, crack in the sink, spot light hanging out, stained carpet, sadly the communal areas also need some general maintenance and decorating. We had afternoon tea as we've had it before and it was lovely, not this time, it was dry and tasteless with a random samosa which to be honest with the only thing with a bit of taste, both myself and my husband both suffered upset stomach within half an hour!!! The service wasn't good we were seated in a dining room and left a quote a while before our food arrived, I had to go and find staff to order an additional drink, no one bothered to check on us and ask if everything was OK. The only plus side of our stay was the spa treatment carried out by the lovely Lisa. However the communal areas also need some work, half of the showers didn't work or the lockers. Breakfast was very unorganised we had to ask for hot drinks and to order cooked breakfast, the continental cold meat and cheeses were uncovered and you could see flies on the food, no one was running the dining room or directing the staff the tables were not cleared and buffet was not replenished. For the price of our stay it wasn't up to a standard of 4 star, and sadly will be reluctant to stay again.

Booked for four days to cover a couple of events. The food was excellent and well presented. The staff were very good and couldn't do enough for us. We had a lovely clean room looking over the bay. Even the weather played its part, four beautiful days, and didn't start raining until we set off home. Well, it speaks for itself because we've booked again for next year's event. Thanks to all.

Lovely room, pleasant staff. Prior to my visit I found customer service sadly lacking as I was promised a call back twice. Still waiting. Had a really good time though.

Great located Hotel, rooms are good, practical and clean, very good mattress, exterior, bathroom and spa area are aged and could use an update. Rooms on 5th floor were extremely heated up and no way too cool them down as windows only open a bit. No breakfast on departure date as the hotel decided to start breakfast at 7:00 instead of 6:30 without notice…

Brilliant stay here. The staff are so welcoming and nothing is too much trouble. Dave on reception is an absolute diamond. The hotel was lovely and warm (even in storm babette(?) ) and the food was fresh and tasty. The spa is lovely if a bit difficult to access ( due to the age of the building)I'm in a wheelchair, but Andy helped my husband to get me down to pool level.Would definitely recommend this place.