Lovells Auto Body Centre

It did take a long time but I was thrilled with the results, so definitely worth the wait. Molly took time and reassured me about something I was concerned about and was helpful and professional. Thank you.

Thought I’d repost as they got the last one deleted.Repair was good, shame about the £200+ sunglasses going missing whilst the car was in there possession.They also gave me a 70plate Skoda that had seen better days, 9000miles past a oil change and service. But beggars can’t be choosers I supposeWord of warning, remove all valuables from your car before they pick it up. Because you won’t get them back.Stupid of me to even leave them in there but I was in a rush to get to work after them cancelling my curtesey car the day before. They make you sign a disclaimer saying they won’t be held accountable for anything missing. Speaks for itself really, must have happened before.An official complaint has been made through my insurance company also, not afraid to go down small claims route. It ain’t the £200 sunglasses it’s the principle

The service was exceptional. Very polite, helpful and friendly staff. Body work completed at high standards. The car was collected and delivered back to me within suggested time frame. They took good care of the car and returned it clean inside and out. They even gave me a complementary box with gifts for my newborn baby. Special thanks to Elmo Lopez, who oversaw the process. Would definitely recommend.

Brilliant customer service was always notified how far they were with the repair. Friendly and helpful. Received the car back on the day they said it would be ready and the car looked brand new and thank you. Would definitely recommend it to friends and family.

My accident damaged car was collected from my house. The person collecting the car was smartly dressed and polite. The damage was to the rear quarter panel and alloy wheel. The panel was severely dented and interfered with the edge that formed the opening to the rear door so looked bad as it didn't follow the door line. Any repair would need to be spot-on as any misalignment would be evident. On inspection the rear wheel alignment was also impaired so new parts were fitted. The alloy wheel was repaired and sprayed like new. The repair to the quarter panel was first class. There was absolutely no evidence that the car had been in an accident. The colour match was exact. There was no evidence of overspray. A really superb job from start to finish. In fact my expectations were exceeded. I would recommend Lovells to friends and family. Thank you.

Couldn't rate them highly enough. Even though they/their mechanics partners had my car for the best part of 4 month due to delays in parts arriving (back order and Covid), Spencer was marvellous in giving weekly updates and keeping me informed of the current position, I felt really reassured and knew that my vehicle was in good hands. They coordinated everything between the company doing the mechanical work and themselves who did the body work and to top it off they have done an incredible job, highly recommended!

My wife’s car was with them for 4 weeks to repair 2 doors and a sill. The car was returned yesterday in a state that I can only describe as abysmal. Bad colour match, ripples on the door, holes in the paint, an endless list of at least a dozen faults. Complaint made and I hope to speak to the Manager 21 March 2022. They have the car back again. I have never seen such appalling workmanship.

When my car, a Jag XJ R-Sport, was returned the mileage seemed high, the in car GPS journey tracker and dash cam had been disconnected and closed down. I now have a headlamp wiring fault and the repair now creates wind noise. They were also supposed to have refurbished my alloys hence a four week period for a minor repair.I have lodged a complaint with the insurance company. Not impressed.

Disgusting service nearly two months for a small corner repair on bumper no contact from garage first time collection crack in bumper paintwork blooming white mist on repair and doest sit flush against the bodywork on driver side manager asunder me this would be rectified another month turned up to collect second time everything locked OK got home noticed that they had pulled the bumper out on the passenger side so I didn't notice and when the car got dirty noticed the crack in the paint was still there iwas assured by my insurance company that this would be rectified 3 months on nothing no contact from the garage AVOID AT ALL COSTS if you value your car go elsewhere.

The garage was appointed as the approved repairer after my car was stolen and needed to have its locks changed.From the start the contact with the garage was very poor, with mis information even before they had collected the car.They failed to follow due process in seeking approval to carry out the work, which went on for well over a week, in the end I had to determine the correct process and relay this to them. They had my car for over a month.Promised it back on the 17th Feb but were then unable to commit to that and it came back on the 18th Feb.Had maybe two proactive calls from them and that was after I pointed out that I had to do all the chasing to find out what was happening.When the car arrived back they had no invoice or paperwork to prove what had been done and yet had asked me to pay the excess before they returned the car - which I declined to do.Very poor service -no one cared.I wouldn’t give the my business, sadly this time I had no choice due to being an approved repairer.Have complained to my insurance company.