NHS Norwich Walk-in Centre

My wife went on advice of 111 after it was not possible to get a GP appointment, after trying every day for a week. Doctor was rude, condescending, said he didn't know what the problem was, and said she should see her GP as they're better equipped. Said doctor had better hope this doesn't turn out to be a real problem.

My daughter came to the walk in tonight with my grandson who’s only 5 days old and suffering from jaundice. The midwife told her to get him checked over as every time he’s sneezed today he’s had yellow discharge from his nose.She was in the queue outside and a receptionist came out and she said her midwife had told her to come and before she could say what the problem was the receptionist told her to go to A&E as he couldn’t be seen. She didn’t even give my daughter a chance to say what the problem was which I think is so bad and this has happened to someone else I know with the same receptionist. I think the receptionist needs to have more training with dealing with patients in a more polite manner as she was very rude.

Antibiotics were prescribed for a chronic cough last Wednesday, my condition only got worse, today I had another appointment, the doctor didn't use it because the cough is caused by a virus! Then why did I get antibiotics??? I'm still sick...

I took my 7 year old who had a really bad tummy pain and we were seen by a lovely paramedic after a short wait. She was so good with my little one and put her at ease, explained what she was doing every step, and in no time we were sorted with antibiotics. Don’t know what we would do without the walk in centre.

Advised to go there by GP surgery.I waited about 90 mins ,as they had indicated and was treated by Sam who was professional and helpful prescribing me antibiotics for my infection.Thanks it was worth the wait and I didn't feel I had wasted their time.

I took my daughter here while on holiday on the advice of 111, and got seen within 5 minutes! I would have been pleased with anything short of 1 hour. It was early in the day and I probably got lucky but even still, couldn’t be happier with the service. Very grateful, Thank you.

Have always had great respect for this centre, like GP service of old, turn up and be seen. Usually seen by nurse practitioners but sometimes a GP on duty.Very thorough, professional and friendly only wish they could make direct hospital referrals such as scans rather than having to wait for GP appointment and referral which would streamline the overall result.Every town should have at least one, I'm sure it helps reduce the often massive queues at A&E which are the only viable alternative for urgent care given the near impossibility of getting same day GP appointments.Lastly, it takes as long to be seen as the queue ahead of you although the receptionists do a quick vocal triage presumably in case they think someone needs to be seen quicker.Brilliant thanks.

We managed to get to the surgery after a 30 minute drive 10 minutes prior to their closure time after being recommended to go immediately by 111.But as they had already shut up shop we had to drive a further 20 minutes to A&E.We are not local so the stress and inconvenience really wasn’t ideal.