H&M

I have give only two star because yesterday my iphone got stolen and no action were taken by staff or manager neither by security and ask to just inform in police station.I think something has to done by members as the incident happened in their store and all the CCTV cameras were on operating service.

Just wanted to say the woman on the tills this morning around 10/11am, I believe her name is Anne, was so so lovely & super helpful. I made a return, but she also helped me get a good discount with my separate purchases through the app! So kind & really appreciated the help :)

Disgusting shop . Everywhere dirty, mess and dust . Not helpful staff. 0 star

Found two perfect jackets today at this H&M - good cut, I tried a 40 and 42, decided on the 42, consulted two sales staff and asked if it fit me ok - they examined and asked what I planned to wear with it (I was in a t-shirt and shorts!), and explained my nice chinos in various colours and floral shirts. They approved. Jackets team nicely.

I bought this black pant in H&M highstreet Hounslow a month back. I had washed it only 2 times, and I am very unhappy with your pant quality. Did you see the colour fade? I don't know what to do with this.

Horrible customer service! Anne was very rude and made it seem like it was my first time shopping at H&M. When I had gone shopping prior to this visit I bought 3 items, one of which I wanted to exchange, I had done a self checkout and didn’t receive a receipt to my account and I mentioned this to her when I went to exchange it. After being an H&M member she made it seem like I’ve never shopped there and also made it seem like I’ve shoplifted by saying “the payment didn’t go through” over and over again even after I showed her that it went through from my bank account. She then started mumbling under her breath and when I asked her what she was saying because I couldn’t hear what she was saying to me she said “you should’ve told me you didn’t have a receipt because you wasted so much time” even though I did, I told her at the start and she still insisted on finding it in my account. I wouldn’t recommend shopping here, the service is really bad. If you want to be treated with respect H&M white city (westfield) is so much better. OVERALL WOULD NOT RECOMMEND H&M HOUNSLOW.

I love to shop at H&M, good price, seasonal discounts. Very affordable and good quality. There’s is huge collection for women, very good amount of choices for kids and good stuff for Men to!! You do get good discounts but occasionally on membership. The Oxford H&M has more choices that this store. Formal clothes are very comfortable and available at good prices

I bought 3 shirts on 20th March and went back to exchange one shirt on 22nd March. I took the shirt out and was looking for another shirt. I got a call and walked two steps to hear clearly. When I came back the shirt I bought to exchange was not there. I reported to the staff and they were not sensitive at all. It took more than an hour for the manager to come. I was waiting whole time. The security was very rude , he told he is very busy where in he was doing nothing. Very unprofessional staff. There was only one piece of same shirt of that size and manager says there is no way they can check the stock records. She says they don't have any unique code for products in the store. She says if someone comes with a purchased receipt and takes the same product in the receipt and returns the product they will still be able to return the product. For such a big merchandiser like H&M it is very pitiful that they don't have a system in place. There is no CCTV covering the whole store so they are not able to check if someone or even the staff might have taken it and put it back on the shelf. I went back there 3 times and no cooperation from the staff. The staff. just want to avoid the situation The security is so insensible he says I am trying to do some fraud. He is not sensible enough to understand no one will come 4 days consecutively to check anything if they are up to something dodgy

Bought a Christmas jumper for my child went to exchange as I was not fitting, the labels were all intact and it was in perfect condition, bought it for £12.99 since I misplaced the receipt the employee deducted my £9 saying it’s the policy of the company. It was bought just a week back, so where does this 28 days return policy apply? I’ve been a member and this is the customer service you get in return…