Furl Swiss Cottage Showroom

From making the first appointment, to visiting the showroom, to selecting the correct storage bed for me, to delivery and installation of the bed, I found the service to be exceptional. Before I made final selection on my bed and storage size, I took some of my own boxes to see how it fitted inside the storage section. Staff were very helpful in helping me choose fabric and style of headboard based on my bedroom theme and décor. These storage beds are certainly not cheap, however they are a great investment. The quality and craftsmanship of the mattress, bed frame and storage and headboard is excellent. Furl offer different depths of storage based on your requirements. They really are good storage solution for people who live in flats and don't have much storage space.

Have bought from Furl before and the quality is assured. Met the owner David for the first time this trip. Very informative and really knows his stuff. Showroom is over two floors incorporating sofa beds on the ground floor and storage beds above, loads of fabric swatches to choose from and cloakrooms (disabled amenities also). You can take your time to try everything out without hard selling. Great experience.

This review should be caveated by the fact that I bought it online without visiting showroom. You can review precisely what I bought in March of this year below and verified by the email receipt from vendor. Should also note I have waited 6 months + to review so I could test it thoroughly.David was professional and generally well meaning throughout.The spec I eventually chose included premium leather fabric. I was sent A5 size samples from a company in Rochdale which was helpful.Skip to the delivery and I selected anytime after 14.00 on a Saturday. The delivery men were waiting at my house around midday when I arrived home with my family from taking son to his swimming lesson.When in my hallway, as I turned around with toddler in arms the 2 men, without asking, were unloading the sofa bed parts from the van heading straight towards us, where we had not even taken our shoes off. This led to a confrontation. Fortunately the more experienced of the two men helped diffuse the situation and gave us some time to prepare. It was a bad start.On to the product.It was a bit higher in back than expected, and it turned out I had been wrongly informed by David on that matter. Frankly I need not have paid the surcharge for the higher back. Looking back at my emails he was wrong on the back height by 10cm. I am quite sure this was a genuine error.The feet don’t touch the floor (hard wood) on either side (pictured) I was irritated that feet were an added extra in the first place and told it helps with balance if someone sits on the arms. They are twee in size and a full cm gap between bottom of feet and floor looks daft.The leather fabric didn’t match the sample in texture. Far smoother and less rugged. This maybe because the samples were old. Not sure but not as expected, generally more anodised and less characterful than I’d hoped.The sofa is basically very hard to sit on and not that comfortable for me personally. If you look at the design the seat cushions are hollowed to allow space for the mattress to fold below, can’t be much more than 8cm depth beyond the front of the seat cushions. So looking at the sofa from the front is deceiving, that is only the depth right at the front (pictured).Underneath is a folded metal bed frame so naturally hard.The cushions for this model are foam covered by feather/down . The feathers are lumpy and too coarse even under leather. To be honest I have no idea why they didn’t select softer feather/down or just have foam.We opted for the buttoned seat backs. Wish I hadn’t. Slightly uncomfortably stick out and hang precariously by a thread. Look good though.The Lampolet mechanism is excellent and well documented.Mattress is good enough and 2m length is excellent. There are considerably deeper mattresses on the market for Lampolets mainly in Europe like ARREDACLICK, upto 20cm, so at 14cm you will feel the frame under the mattress when moving about. Still about the best on the market in the UK.Gaps at the side are annoying and make it dangerous when babies / toddlers on bed as they fall down gaps and quite hard metal below. (Pictured)All of the added extra costs for some things like feet, that should have been included in the first place, left a bad taste.Overall it was a big investment and I am far from delighted.* Model: Duette Medium 3 Seater* Fabric: Old English Tan Leather* Feet: Walnut* Arms: Straight* Backstyle: Buttoned* Mattress: Coil* Higher Back: Yes* Delivery option: Home Installation* Weekend Delivery: Yes* Total Amount:£2,830.0022.7.21 UPDATE: Sofa broke after a year (the frame) but was replaced within warranty and is since holding up fine. So revised review to 3 stars

This review is from my partner who bought a sofa bed from Furl recently. 'Furl provided amazing service from start to finish - I needed a sofa bed to make the most of a very narrow spare room. We visited the show room where David was very helpful, and tested out some of the sofa beds. Once we decided to purchase we were in contact with David again as the space we were working with was so tight (less than a cm spare) so we sent measurements and photos of the space. Organising delivery was easy, and was in the expected time frame. Delivery men were great, putting it together in the room with no problems. The sofa looks great, the mattress is comfortable and overall would highly recommend.'

We purchased a Super King Storage Bed. Very professional service from start to finish. Showroom staff were helpful and knowledgeable. The ordering and payment process was simple and arrangements for delivery, plus the delivery itself and assembly on site were handled efficiently and with no last minute dramas.Due to delays in having a new bedroom carpet fitted we asked on two occasions of the delivery to be delayed. This was no problem, in fact staff could not have been more accommodating and cooperative.The bed itself is, as advertised, a high quality product with which we are delighted.We certainly would not hesitate to recommend Furl to anyone, without reservation.

I was very impressed with my visit to this show room. The staff were very helpful and patient. These are the first bed frames I have found that are flat throughout (like a bed should be), and the mattress options are all very comfortable.I haven’t bought one yet, but have not yet returned with The Management.Update: Have had this sofa for more than two years now. Really pleased with it. Great colour (burnt orange) and fabric (easy-clean velvet). Maybe should’ve gone for the slats though…

Showroom is highly recommended and definitely worth a visit. The staff are really friendly, attentive and super helpful. They answered all my many questions - yet also gave me the time and space to test out the furniture. I was able to measure up - and just sit back, lie down and curl up as I wanted - shoes on and off. I visited a few times before I placed my bed order - as I took my time deciding on which product, headboard, fabric and options. The professional staff replied to all my queries - whether in person, by phone, or email. I'm seriously contemplating buying a sofa bed from them too, as the space saving dimensions knock out many other high street/higher end furniture retailers. Do visit if you can.

I had a day trip and travelled down to London September 2019, specifically to go to the Furl showroom. My mind was already half made up that I wanted a bed from there.The show room was smaller than I thought, however there were lots of beds in there and I got into most of them, raised and lowered all of them and had a good chat with David and his colleague about the beds, options and quality. It was so relaxed that one of the other potential customers there and I got into the same bed to test out what it would be like if there was someone liking next to one"

We visited the showroom by appointment. The person who served us was courteous and professional. We were given access to all the sofa beds in the range and encouraged to try them out. The available options were clear and uncomplicated. All the sofa beds were made to a high standard. The mattresses are good enough for everyday use. Interest free credit was available. We bought a London in leather with storage arms. Perfect for our purposes and very stylish. All very straightforward and an altogether pleasant shopping experience.

I visited the store to enquire about a wall bed/desk and whilst the staff were friendly and helpful, mis-communication resulted in me missing out on a product in stock and having to wait 12 weeks for delivery. These things happen but the disappointing customer service continues with having to chase for an approximate time of delivery, the wall bed/desk arrives but no fitter to construct the item. Again, I had to contact customer service (who finished at noon) but managed to contact the fitter, as i informed him of the delivery date over a week ago, only to be told it will be another week. I'm surprised as they are priced at a premium level yet this is not reflected in their service. Disappointed.