Big Green Coach Ltd

First time user of Big Green and a superb experience, the best coach trip that I have ever been on! All down to Paul Orrel and Wayne the second driver who were professional, friendly and brilliant drivers. The coach was immaculate and I would use again and recommend very highly. Thank You.

The coach driver was amazing. Totally charming and helpful for everyone. The coach ran on time, was air conditioned and very comfortable. This made the experience for everyone on board.

This is the first time I have used BGC as I was a little reluctant to use them due to some of the reviews I have read. However, I wanted to leave a review to say that the journey went as planned. We went to see Blur at Wembley. The bus was in the correct place for pick up but had no indication it was the BGC or where it was going so we had to ask the driver. The only other negative thing I would say is that we didn’t know what time we would approximately get there or if there were other pick ups. But the driver was very helpful and we got to Wembley from Nottingham in just under 4 hours including a pickup in Leicester. We arrived 2 hours before the doors opened which gave us plenty of time. The coach was fairly clean, the toilet didn’t work properly apparently but I didn’t use it. The coach was waiting for us where we were dropped off and we were given 45 mins to get from the stadium to the bus after the event which was plenty of time. A comfortable journey home. I would use again. An affordable way of getting to big events.

No stars. No emails received with tickets. No communication about changes which was important seen as the driver threw us out at the side of the road because he missed a turn and the pick up point is usually where your dropped off.. helpful. The driver didn't ask for show of tickets... literally anyone can be on your coach. Missed coach home because no one on the campsite knew where the coaches were. During a train strike too. So requested a refund and was told 'we are unable to offer a refund at this time'. Don't book with these they literally don't care about your safety at all.

Over an hour late due to 'unforeseen' traffic on Monday morning rush hour with planned, local rail engineering works. No working toilet facilities. Painfully cold aircon. More delays by stopping twice as the BUMPER was hanging off, which my friend fixed with duct tape. Partial refund refused, awful service. 2hr journey was almost 5hrs. AVOID and COMPLAIN TO THE DVSA.

Used this company for Robbie Williams at Sandrigham and I was very happy with the service they offered.Although no working toilet on the way back was a bit painful.We were on time and the coach was comfortable!I recommend using them for a festival!Thanks!

My experience of travelling to and from the Latitude Festival was mixed. Perfect journey there but the return journey was very unsatisfactory. The coach was 2 hours late in arriving at the departure venue ( the driver said he had been given the wrong address) and the coach had not been cleaned. The driver then ran out of driving time and had to stop to rest and again to change drivers. In all the journey took twice as long as advertised. Customer liaison blamed ‘ traffic’ for the delay, denied all responsibility and refused to give a refund.

Booked this thinking it would be the easiest way to get to and, most importantly, from a festival… I was very wrong. The journey there was alright, the main problem was that getting home turned out to be total CHAOS. Our coach never showed up coz it broke down or something, which, when you’re paying £60, you’d like to think the coaches are well checked and working properly before journeys but apparently not. The staff working for the company at the festival didn’t seem to have a back up plan for this kind of issue and they were pretty unorganised about the whole thing and everyone waiting was totally clueless as to when we’d get home. We ended up waiting hours in the freezing cold for replacement taxis to turn up, so when we did get home it was 3 hours later than it would’ve been had the coach showed up when it was meant to. The company is supposed to be environmentally friendly which is great but I mean, yeah I suppose it will be when your coaches are too busy being broken down instead of driving people home.

Absolutely awful service from these guys in a recent trip from Milton Keynes to a Spurs game. 2 coaches booked. One turned up late, the other one didn't turn up at all, they stopped off at multiple places along the way which were well out of our way that were not advertised on teh route when we bought the ticket and the driver got lost over 5 times. Journey time from Spurs stadium to MK Station was 4 hours 25mins. Asked for a refund to which the reply I received was an outright no! Terrible, terrible service. Will never ever use again.

I used Big Green Coach on my journey to Download Festival in June this year, and it was a very good experience. I usually hate taking the coach, so I was very happy with my journeys both there and back. Good air conditioning, very spacious, and just very comfortable. Thank you!