Specsavers Opticians and Audiologists - Serpentine Green

Paid over £500 pounds for my glasses and when they arrived they were not to to my requirements not thinned etc. They were like milk bottles. I had no apology and I refused and got my money back. This is not the first time and Will never walk back into this company.

Asked for emergency appointment due to an infection. Given an appointment within an hour and a half. Arrived ten minutes early, optician called me in straight away. I was seen eight minutes before my appointment time. I explained the issues I had had and explained that Watford hospital had asked to see me again, but I live near Peterborough, and PCH said I needed a referral. Optician gave me referral immediately, wrote a letter and even sent an email as I waited. He then inspected the eye to be certain I was ok. He proceeded to explain he would not charge, as I am on a contact lens subscription. I couldn’t believe it. What fantastic service by Muhammad Daniyaal Ahmed - thank you!

Did an eye test and ordered 2 pairs of glasses. 2 week turnaround. 1 week in got a call to say glasses have been discontinued and told to come to store again to choose a new pair.Asked for a refund as these guys seem to be out there to waste people's time. Told have to go in-store to get refund... Wasting time and money.I have seen other reviews of people having to go to the store multiple times and I know someone else you had to go multiple times to get their glasses.The optician Ana was lovely.

After having issues with my prescription sunglasses I returned to the store for the second time today as my glasses were still not fitting comfortably. I was dealt with by Julie who was extremely friendly, helpful and knowleable, she also explained different options to help. After she helped me pick a new frame she booked me an appointment to pick up my new pair and also tried to readjust the original pair so I could wear them more comfortably while waiting for my new pair to arrive. Julie provided excellent customer service, thank you Julie.

If I could give a zero rating for my experience here I would! Johnny Da Silva who was meant to remove my ear wax lacks any customer service skills! He was rude and inappropriate with his questions and service! He accused me of being late when I wasn't. He said I should have read through the information provided even though I wasn't given anything before hand and even questioned why I had been wearing ear plugs before and the brand I used and the olive oil brand I used! No please no thankyou nothing totally rude individual! He even refused to attempt clearing both ears!

Glad to be back, Specsavers have again excelled in their Customer Service. My recently purchased glasses look good and the lens give great vision. I am very pleased indeed with Specsavers, I am a very satisfied customer. If other companies in other directions offered the same like kind service, customer complaints would in my factual opinion be almost none existent. Take notice other companies, customers will always be more right than wrong!

I came in to collect my glassses. I was forgotten about for 45minutes whilst other people was coming in after me and was being seen. When it got up to an hour then a worker noticed me and apologised. This same worker was an Asian man in a black suit very tall. He was very rude and wanted to get it all done and didn’t let me ask any questions. I felt very uncared for and very disgusted by the way he treated me.

Really poor, an hours wait again. Not enough staff, staff just walking up and down the shop for no apparent reason, rude and a very stressful experience, the lady we had today was actually OK compared to normal but so far everytime we've been in we've had issues, my wife now has two pairs of glasses she can't wear because they aren't aligned correctly and make her feel sick she's told them this twice and all she gets back is theirs nothing wrong with them. Well be moving to a different optician asap.