Stone Cross Pharmacy

I can not praise this pharmacy and all the staff enough !!! They are caring, polite, patient, and all round excellent team ! It’s the only pharmacy that myself and all of my family and friends use . And I shouldn’t single any of them out but Dawn is a superstar

Sent prescription to this pharmacy on Wednesday went to collect it Friday as they didn’t send text to say it was ready Told it would be ready Saturday so went there Saturday and was told it wasn’t ready so I queried it then they said only got half of the order so I told them it was ordered Wednesday and I was suffering then buy chance they found the rest of the order! Not going there again if I can help it.

Went to collect prescriptions for son urgently. Lady hasn’t find anything on system and refused to talk to the doctor as well. Then went back to doctor’s to bring printed code of prescription then hand over to them. I ask about manager, one of the receptionist lady gave a rude laugh. Their behaviour was totally disgusting towards my skin colour. Are they serving the community this way or which community they are only serving.

Great experience here today. Came in for a cholesterol test and even though I was early, I was accommodated by a lovely Indian lady (name starting with N"). She talked me through the whole process and was very friendly

This pharmacy is the worst pharmacy there ever is, the workers there know nothing about the products they sale, if you ask them what parcetomol is they say “I don’t know” and they don’t sell anything at the pharmacy you have to order everything and, when you ask the workers something they just walk away and laugh at you, if I’m being honest they should close the shop down, take my advice and never visit this place.

This is the pharmacy I always get my repeat prescription and never had any issues with staff or service.Today the lady assistant with glasses and blonde hair was very rude. No customer service skills at all.Another assistant in the back told her that my medication is out of stock loudly even I heard, then she continued to serve other people in the queue without coming to tell me the medication was out of stock. I was still waiting a long while before she called me to the counter to tell me it’s out of stock. I then asked for the alternative medication that I usually have and she said that’s out of stock too without even checking herself. I then spoke to the pharmacist who was apologetic about the whole thing. Ridiculous service. If people are on repeats why don’t you order from weeks before if you know they will be back in a few weeks.

Staff are very rude , This shop has got to be the worst chemist iv ever been in . I went in to return a none prescription over the counter item that we had ordered on line . On the returns policy it clearly states that the item could be returned within 14 days . Post or return to store . When pointing this out they just didn’t want to know . I ask for them to read the there own she was rude and sarcastic and refused to ready there returns slip. Just a complete waist of time . God forbid you ask for then get off there but’s and actually do there job . If I was that rude I would been arrested . Complete waist of time and they wonder why more and more people are shopping on line and driving shops out of business .

Sometimes have problems with the prescriptions getting through digitally ( not sure if this is a doctors fault or pharmacy’s computer system , but I’ve got to say a lady called Elaine went above and beyond for me to be kind , kindness goes a long way , well done and please give her the recognition she deserves

In context don't recomend.I really don't recomend this pharmacy to any one. They only give the prescription to the people they want and that is frustrating. IF YOU ARE SERVING A CUSTOMER TREAT EVERYONE THE SAME. It's just rubbish, if you only give medicine to one person and another person you say from door that you don't do that prescription when I can clearly see another person with the same paper prescription.One employee there when you are speaking to them with respect and education she starts to ROLL HER EYES AT THE CLIENT. How are you serving if you don't respect and starts Rolling her eyes in your face and putting faces.

I am a diabetic person and ask for free test on spot refused and ask for £7 to be done.This is my hamble request from inspection team kindly sort it out we are diabetic we need your attention not your attitude.The owner should to think about transfer of staff the current staff need to be transfer from this shop.