Northwood Central

Put an offer in on Property from Northwood. Was told by not choosing Northwood to sell my house wouldn’t have an adverse effect on buying. But since the moment we chose not to use Northwood. Responses slowed down. Had to chase to find out if first offer was accepted or rejected. On getting through was told we were “ neither accepted or rejected” left pending. We then negotiated a 2nd offer. Jim told us, he was working through the festive period and would Be available. Which he wasn’t. It took until 8 days later for me to phone to find out they still hadn’t heard back. Extremely poor customer service. Leaving potential buyers in limbo. I wouldn’t avoid buying a property from Northwood at all costs.

Had a great experience with Northwood Falkirk as the letting agent looking after me during my tenancy in Denny.Always very attentive and helpful, resolved all maintenence issues very quickly and we're always quick to check the work was done on time and to a good standard!Can't thank them enough, special shout outs to Nicole, Anne, Nicola and Lisa for all their efforts.5*

Northwood central is a great letting agency. They made our move hassle and stress free in terms of dealing with queries , paperwork and were professional from start to finish throughout our transition form the old to the new flat. We have a slight issue with our oven when we moved in , the response was super quick as we reported the issue the day after we moved in and within hours of reporting it we had someone come out and fix this. Again very good service. We did not get this through Clyde property. The staff at Northwood have been very polite and professional and were attentive to your needs. Again cannot fault Northwood for their services

I have just purchased a property through Northwood and they have provided excellent service and communication to me. Honest, reliable and get back to you quickly. Highly recommended. Thank you for making the process so easy.

Northwood has managed the letting of our property in Airdrie since 2013. Throughout that time Anne, Jim Lisa and Nicola have provided excellent service. This has included advice on enhancing the property, routine maintenance and emergency work, arranged via their network of local contractors. As we live far from the property, knowing that work will be done to a high standard has been reassuring. What we value most is the honest and candid advice provided over the years. For example, recent discussions with Jim helped us decide it was time to sell the property. As expected, the process was expertly managed by the Team - in less than a week the property has been sold (STC). We have engaged Estate Agents for over 30 years - as a buyer, seller, tenant and landlord. Based on experience, Northwood are amongst the best we have worked with, and so highly recommend their services.

All the personal I had dealing with at Northwood Central (Falkirk) branch were professional, courteous and responsive from the initial enquiry to rent the property right through to the tenancy cessation. I wouldn’t hesitate to use this form of rental agents again or when the time is right to buy I would definitely use these estate agents. Nicola, Nicole and Lisa especially were extremely helpful.

Everyone is very nice when they need you. After that, be aware that they will go for your money. Every single penny!After leaving the flat, got into a dispute about the deposit money. They decided that the best way to try to resolve the dispute was not to talk by phone, only email, and takes ages to get an answer from them that is copy paste from the email before.Situation resolved by Safe Deposits Scotland that indeed returned me the money.If you really need to use them as an agency, take photos and videos of EVERYTHING at the check in and check out. Report everything by email and save the emails.Be sure that they will go for your money.

Try to avoid. Deposit is way more than the rent even tho the flat is unfurnished with mouldy washing machine and small fridge. We found out too late the flat was in catastrophic condition, we were without heating for days and days because even 3 engineers could not fix the boiler, without hot water, then the water pipe broke down, neighbours and we were flooded, and after all this when we moved out they tried to take all deposit because of some mould created from that flood and some not existing complains, only thanks to safe deposit Scotland we got our money back. Not mentioning warning level for bad water quality assessed by scottish gas engineer. We heard a lot of excuses and how landlord is making decisions. Considering i was pregnant and had to live in those conditions, with agency trying to rob the money for some made up claims i want to warn everyone. They are just going for your money from deposit. Still thinking to open a court because we were living with no heating for days in winter and it was extremely stressful and unpleasant accommodation. Edit: response to Northwood: it was your branch and your office, we rented flat in livingston. But surely blaming some other office is easier :)

I have used this letting agency for over 3 years now and have absolutely no problems with them. Jim was very clear about all fees and paperwork before I signed up and then once I was with them I dealt with mostly Nicola and Lisa . They were always available by phone or email and I was kept fully in the loop about any and all issues regarding my property. Any issues I had they also had answers for gas certificates, boiler cover etc and also recognised tradesmen who always charged competitive rates for work. Can't speak highly enough of there services and I am still withthem now.

10/10Couldn't recommend Northwood enough in Falkirk and Surrounding areas. From the first time I made a phone call to view the property to leaving the property, the staff at Northwood were nothing but kind and helpful.Always answered any questions we had and fixed any problems we had in the flat within 24 hrs.Really reliable estate agent and we had no problems with them at all.Thank you to all the staff at Northwood especially Nicole for all your kindness and support