Asda Merthyr Tydfil Superstore

Shocking customer service in ASDA MERTHYR cafe....the waitress shouted across can't serve you love

What a dismal shopping experience. It reminds me of the really cheap supermarkets from the 90's without the advantage of cheap prices. The shelves are constantly empty and the prices of everything has increased massively. When it comes to paying they had one till open with everybody funnelled towards the self serve which didn't even work properly. Even the trolley seemed to have given up!The only nice thing that I can say is that the lady who was working the all the self serve tills on her own was polite and helpful.We used to use this as an alternative to tesco but now I think we may travel further out to Morrisons instead and avoid Asda all together.

Beware, 2 members of staff couldn’t void products correctly on shelf checkout, 1 member of staff didn’t know what she was doing and the other at Customer Service, Operator No. 58 clearly doesn’t have a GCSE in Maths.Noticed I was overcharge by £13.00 when I left the store, even though they had V next to the totals (I assumed void)Turns out I was actually overcharged, so I went back and visited customer services.At the customer service desk a rude human with blonde hair, I’ll assume a women, offered me a refund of £6.50, I made her aware that was the incorrect amount, then her attitude went downhill. accused me of being incorrect, I then once again pointed out the issue. the human in question then displayed a new refund amount of £12.00, which was again incorrect although I clearly wasn’t getting through to anyone so left.If you’ve been overcharged, best of luck as the checkout team on today were clueless.Asda need to bring in a new interviewing system, fruitcakes everywhere.

Such a disappointment to find that it will be card only when paying for petrol, what about disabled and elderly customers and also those wishing to pay cash. Card payers will have £99 taken from their account automatically at the beginning of the sale, this is refunded at the end but you won't know until you check your bank statement ???

Store itself is fine. Don't bother ordering a parcel for click and collect, on the two occasions I've done this I've waited up to 20 minutes for someone to bring the parcel to me which is ridiculous. Easier to pay for home delivery

Hardly anything available because they had run out. This was about 1.30ish. Tesco cafe in the middle of lunchtime rush and afterwards had full menu available. Asda a supermarket had run out of food for it's cafe. Erm your in a supermarket go get some more food. Chips still available though.I stupidly opted for a steak pie. Now I've had hospital food that tasted better - that includes the cottage pie which came with a pastry bottom. I ate 2 tiny pieces of steak out of the pie. The rest of the pies lack of filling can be seen in the photo. The pies flaky" topping took a bit of effort to snap into 2 so I could cut the pie in half at this point I was greated with a pastry skin over the top of the "filling". Needless to say I ate the disgusting chips it came with and left the pie. This meal was washed down with a disgusting cup of what I think was tea.My son had the kids sausage and chips - one of only two options available to him. He decided not to eat the sausage and gave it to me. Now either the knives were rubbish or the sausage was extremely overcooked and had been sat for a while because it could not be cut.The lady who served us the food was lovely had no problem with her. The lady working the till and getting drinks maybe needed a bit more training.The cafe itself was dirty and behind the counter was dirty as well.Will never go to another Asda cafe after this experience.Wouldn't feed this meal to my cat and my cats dead"

Dodgy delivery driver will mark down your shoppings been delivered when it hasn't. Call centre staff will tell you it'll be delivered. got a text from Asda 10 minutes later saying they've cancelled the order after me wsiting in all day (delivery was between 10-11pm, got cancelled 10:30). no explanation. which is mad because Mike the driver actually parked up outside (i saw you fella) waited a few minutes then drove off. contacted Merthyr Asda who said i'd get a call back on Monday (today) still nothing. 1st delivery and i got really messed about, gotta wait for a refund now before i can do another shop so left me in limbo with no food. Avoid Asdas at all costs. Call centre staff use call avoodance, ie mute you until you hang up orvstraight up disconnect the call. will be escalating the complaint firthervseeing as nobody has got back to me.