Lucas Grant Lettings

These Estate agents are the worst I have ever experienced....They never answer the phoneWhen we need them to come out they blame the landlord and say they cant get hold of him or do anything to help us until they do.a door handle came off and one of us got locked in the back room and they still didn't come out.we have not had our gas safety check when they said it was due and we are still chasing this now!!Our heating is not working for the 2nd year running and they still haven't got back to us on this..i would not recommend renting a property through Lucas lettings its the worst stress full experience i have ever had to deal with in renting so be aware!!

We have had Lucas Grant Lettings fully manage our property for 11 months now. They have been shockingly bad at answering phone calls, we kept getting passed to their voicemail service whenever we rang the Nottingham branch. If we left a voicemail we were lucky if they ever responded to it. We had to chase them several times about each issue we needed assistance with just to get it sorted. It was like we were managing them!We email them and often didn't get the answer to the questions we asked, and were told by one employee, Mark, to 'not bother emailing as they just get ignored!'. Unbelievable I know!They claim to have conducted property inspections at 6 weeks and 6 months, giving our tenant notice via letter 2 weeks in advance. Our tenant told us he never received and letters from them and they never came round to inspect it. I have no reason to doubt him. Lucas Grant claims they did attend, but having explained to them his process' have failed as the tenant knew or knows nothing about the visits, they quite literally couldn't care less and didn't want to address my issues claiming they were right and we were wrong!They also found what they called 'admin errors' after 10 months and informed us they have undercharged and would need to back date fee's of £200!! Shocking. Such a poor company.I will never use Lucas Grant Lettings again, and I advise you all to use another lettings agent in Nottingham or Leicester. We have been left very disappointed by their service and lack of interest in the fact one of their customers is not happy!Don't get suckered in by their initial low rate offer, you will pay for it in the end with shockingly poor service and the cost of wasting your own time chasing them to resolve issue and dispute claims that they have done their job!

Literally the worst estate agent I have dealt with. It took them several months to fix a broken shower, despite ringing them regularly over the issue. They eventually sorted it when we phoned them every day for about 2 weeks. When they finally replaced it, it was with the cheapest shower ever. This is on top of various other issues including mould issues which they refused to sort out.

This company is horrible, I have applied for a property after viewing and Ive been told to wait for response for 2-3 days. Its 2 weeks now and I ring them everg single day. When Im lucky enough that someone answers the phone, theyre telling me that no one is in the office and they will call me back as soon as possible. I have paid 300 application fee and I think its gonna be a big issue to get it back! I DO NOT RECOMMEND!!