Notcutts Staines

Oh wow!! How disappointing was our visit today.I remember over many years Notcutts was the place to go for all your Christmas decorations and much much more.The whole place was bare, there was literally nothing, I honestly couldn’t believe it.We stopped a staff member and asked her what has happened to all the Christmas merchandise and I have to say she looked at us as if we was mad and looked down her nose at us, she said “oh no we haven’t had anything like that since the start of Covid”We did have a look around while we were there and I have to say how over priced everything was compared to other Garden Centres.Won’t be coming back here in a hurry, such a shame as this use to be one of the best Garden Centres around.

Disappointed, my friend and I went into the cafeteria for tea and toast simple order the employee got the order wrong 3 times. I asked for 1 slice of toast and she said it's 1.20p for 1 slice, that's the price of 1 loaf,I was astounded. This nursery needs to get it's act of running this cafeteria the prices for toast is ridiculous. none of the staff smiled they all looked miserable. As for the cashier where I was paying for my item, I said about pricing of things and she turned round and said,all you O.A.P. are well off.My friend and I were shocked at her reply. I will not be going to notcutts in the near future.

Not good for food! Hadn’t been here for a few years and it has definitely gone downhill. We popped in for lunch and first were confused by where to order as where it said to order was closed, and they took the order at the till. It seemed quiet but ok, we were slightly late for lunch (13:30) but not massively. Next indication all was not well was the cashier putting the receipt in a pool of spilt drink on the counter and not being bothered by that at all. We then moved into the seating area and it was very dirty. Spilt food, uncleared tables and generally looking as if it had been under full assault even though there were only 4 of the 40+ tables actually occupied. I went to what looked the cleanest table to find crumbs also over the seats, but ok they could be wiped off. Then food came out and the jacket potato and bean chilli I ordered was cold so returned it and asked for it actually to be heated up. The cashier when we ordered said the sausage panini came with chips and salad. It didn’t. There were no chips and just a small limp salad token. We were just about to give up on my jacket as other half had finished the sausage panini when it finally came out. Tasted ok once it was warm! Salad leaves though we’re definitely past their best.So not best experience ever! Would not recommend.

Quality garden centre. The restaurant section is extensive. The seating area outside is very relaxing. We were there before lunchtime, so just had teas, coffees milkshakes etc. so cannot comment on food offerings.

The staff at the restaurant is the best! Went for an afternoon tea with a group of friends with loads of prams and they were VERY accommodating to our needs and dietary requirements. Thank you ❤️❤️

Obviously rotten mint leaves used to dress my drink, completely black with furry grey mould. Sandwich arrived stale, obviously made hours earlier and left uncovered. Only gave it two stars because the staff were at least polite, when I asked for a refund.

One of my fav shops, since it's recent refurbishment the place is more spacious. Restaurant not cheap, moderate price but bright & airy so good for wheelchairs & pushchair. Good for picking birthday presents as lots of smellies, candles, books, clothes, some household furnishings, seasonal decorations. Plants of course for indoors & out as well as a huge range of bulbs & pots. Currently vegetable plants starting to go out. Includes cat & dog pet areas (accessories). Sells chicken & rabbit accessories, hutch, cages & runs. Lots of pond fish, Plants, ponds & accessories too. Offers a service to put compost bags directly into ur car. Currently has an amazing selection of sheds, outside buildings for the garden & greenhouses. Outdoor play area for kids next to restaurant.

Menu is not clear. It says sandwiches come chips or salad. However I had to pay extra for my chips as apparently this doesn't apply to the sandwich I choose.(And chips were then brought separately & were cold!)

Lovely garden centre. Friendly and good got kids. Let down slightly by the food. Not as good as it could beBought my Christmas tree/lights and stand. Really friendly staff and helpful! Very happy with it