The Groom Room Bradford Idle

Woof woof woof woof, woof woof, woof woof woof!!I will translate! My dog Haworth says he loves coming to the groom room it excites him very much, he thinks the staff take very good care of him and he looks forward to coming again!Thank you Groom Room.

Cannot get an appointment for love or money. They know they ate in demand so surely they could employ more people

Excellent customer service today. The Enterprise 5 store didn't have the dog crate we needed but the store assistant checked local stores and ensured it was put aside for us.This store assistant has been very helpful and knowledgeable on multiple occasions when visiting the store! Much appreciated!

V.friendly staff. My puppy is really happy to go for groom & looks lovely after

Absolutely fabulous my dog Cairo comes back looking stunning, so soft and smelling amazing the staff are friendly and very welcoming would highly recommend

Fantastic, efficient service. Very happy with the way our pup (his first time!) was handled fro. Start to finish.

Just witnessed a staff member at Groom for room at five Lane ends chatting away on her mobile phone whilst attempting to groom a small nervous dog at the same time between 12.30pm and 1pm today (I am aware of the breed of dog but don't want to distress the owners), there was also another member of staff in the room.The 'groomer' was oblivious to me watching her for about five minutes (I was below in pets at home) not once did I see them stroke the dog or look to be paying the scared dog any attention, she noticed me watching and carried on with her telephone conversation only when I continued to watch her did she then quickly end the call and show the dog some attention, whilst smiling down at me.I also noticed that she left the dog on the table to go and speak to the other staff member.I have emailed groom for room head office to inform them but felt really upset for the poor dog I'd be so mad if this was my dog being treated this way.

I took my loving dog to the idle groom on the 16th October 2020, we arrive at 9 20 am i explained to the Groomer she had a few matts she then explained there extra charge for matts so i changed my number with her she said she would call me once done as she was booked in for a hour 1 full groom, thats fine no.worries ill be staying around the complex, within the 2 45 minutes my dog was in there care they never once called me to explain they couldnt complete her cut or express concern she was stress i waundered in and out of the store on a few occasions hopeing my dog would be ready to take home so around 11 am i went back in i asked a colleague on the shop floor about the time its meant to take asked him if it was ok i still waundered around he laughed yeh thats fine, 11 40 i stopped on the shop floor down stairs i looked up to the groom room the groom then waved me to come up, i went up to find my poor pooch looking like she had being hacked at with knife and fork long strands short strands bald patches grazes, i wouldnt recommend anyone to leave there pets with these so called groomers they have no respect for the welfare of your animals, Pets at home customer services are equal disgusting no care for your pets just Profiting for traumatising and causing unnecessary harm to pets, The groomer Paige and her other colleague lie threw there back teeth to cover there cruel acts up on defenceless dogs ***pictures to show on there facebook page ****

It's the 1st time we have brought Bella to the Groom room Idle and I have to say i am very happy with the way she has come away today. She feels amazing and smells lovely. Staff were lovely and will definatly been taking Bella back to you guys. Thanks once again