Vision Express Opticians - Yarm

Excellent service, all the staff are polite and knowledgeable. Montana was outstanding

I have been really pleased with the excellent service I have received, the girls were amazing and so patient, nothing was a trouble Anna was my visit today and I felt so comfortable trying my glasses on which are brilliant, would not go anywhere else , thank you all staff .

Montanna was fantastic, informative, friendly and professional- I can’t praise her enough

Checked out the website today as I had some eye trouble and wanted an eye test and health check. Easily made an appointment and went along. I was immediately met by a very nice young lady who took me straight in and took photos of my eyes and did the pressure test. She told me she was at uni studying to become an optometrist.She was great! No waiting at all and straight in to meet Zainab the optometrist who was excellent. Very efficient, friendly with a really good manner. She got on with all the tests and closely examined my eyes and gave me the best advice. I highly recommend Vision Express at Yarm due to fantastic care I received today.

Disappointing to find that the buy one get one half price offer was time limited to 30 days - I don’t recall that being explained to me at the time. They did offer a 20% discount after realising how annoying I’d found it.Second visit for a timed appointment, but the optician was 20 mins late because he’d taken a walk in - no one explained that when I arrived - just all left me feeling less than a valued customer sadly

Very personal service delivered by Sophie. Caring, considerate and respectful to my individual needs. Would definitely recommend

Excellent, friendly service. No waiting around. Well done.

This store helped me in a crisis. I travelled to Yarm for my fathers funeral and woke up in the morning to find I forgot to pack my contact lenses. They were very kind to provide me with some to get me by, I am so grateful. Thanks Steve

I went for an eye test as I felt my eyes have deteriorated significantly since I got my new glasses around six months ago, I attended Yarm Vision Express and had the test, my eyes had deteriorated by 40% I got my prescription and was assisted by a young lad who to be honest hadn’t a clue, he had to seek help from the manager I think who gave me the impression he didn’t want to be there. I found the whole experience uncomfortable and condescending, on top of that I was charged £118.00 for 2 new lenses, 1 in each of my pairs of glasses. I was told when I got my glasses that my eyes would deteriorate so maybe I should’ve been advised to have another test along the line to keep track of how they were faring. Is it just me or are Vision Express losing the personal and sympathetic way of dealing with customers. I will pick up my glasses when they are ready but won’t be back