Lifehouse Spa & Hotel

Lovely experience! There were a few initial issues, but guest services (Leanne - manager) were quick to respond and really understand what excellent customer service is. The room was fantastic. Dinner and breakfast were both delicious - really tasty and fresh. Restaurant manager Daniel was great, as was our waitress Suzanna. Finally, the Spa. Excellent. Really relaxing and again with great staff- thank you Tiffany! The Spa shop is well worth a visit, and the staff really went the extra mile. We will be back- a lovely place.

For the price you pay, it's not great. Rooms are worse than a premier inn hotel and double the price! We paid for 2/3 treatments, and all were half the time that we paid for. The products used are cheap. The staff can be quite rude. Wasn't shown around, so I had no idea where to go. Trying to relax and hoovers are being used all around you. We got kicked out of the relaxation room very rudely (for a class) but were left with nowhere to go other than the pool area (very loud in there). All in all, we won't be going back, and we won't be recommending it to anyone.Sorry, I should also add that we spoke to a member of staff on check out and gave all this feedback plus more. We was told the manager would call us within 2days when she was back at work. This was a week ago, and we have had no phone call from the manager. Very poor customer service.

Second visit here. This time for Spa, Swim and Supper. But have stayed previously.Spa facilities are great, but can feel very busy, especially in winter seasons as less people exploring and enjoying the wonderful outdoor spaces. However, the Relaxation Room is a great place to retreat to and I have loved spending time in here on every visit.Staff are attentive, professional, and polite. Restaurant service was quite slow and it turned out kitchen had overlooked our dessert order, however our waiter was extremely apologetic and resolved quickly.

We went for the day. I had a lovely facial. The food and drinks were very varied and tasty. Lots of drink options and they were very reasonably priced.The admin was not so good. My daughter booked for us all to have treatments together to make a seamless day but had her timings altered several times before the day and then again on the day. It rather took the edge off what was an otherwise lovely day.

We had a lovely visit at the Lifehouse Spa and Hotel. The grounds are beautiful and we loved waking up to sunshiney winter nature views each morning. This was our first time visiting Frinton and it has a lovely beach nearby and so close to us in London!Breakfast and dinner was lovely. Our treatments were fab. The only thing for me personally is that the spa area was a little smaller than I was expecting and it got quite crowded when we visited. Early morning or later in the afternoon at the spa tend to be more quiet and much more enjoyable <3 thanks Lifehouse

1st time staying, and I must say we really enjoyed our time here. All the staff are really helpful and polite. As seasoned spa goers we really rated the facilities, from the seperate jacuzzi/hot tub, main pool. Steam rooms and saunas were great. Plunge pool is a breath taker (literally) but you feel fantastic once out. We didn't eat in restaurant as felt it was a bit overpriced, we went to Harry's bar and restaurant in the high street. Wow the food is amazing and good value. Overall we really liked Lifehouse and will return, albeit definitely not in the summer months as no Air Con in the rooms. I think this a massive minus, even the cheap travelodges I've been in have some type of climate control. The rooms are very hot and get quite stuffy. Lifehouse owners....you need to put A/C in the rooms, not just desk fans!!.Breakfast superb also.See you again!!

The spa has a lot of good points, but some things that need improvement.The good bits:- absolutely stunning grounds- massage was great- general vibe is relaxing- customer service was generally good- clean and overall modern hotelThe bad bits:- the evening food was really not good. I ordered tortellini and had just one bite as was inedible. The lunch and breakfast were better, but not great- the rooms are ridiculously hot and there is no air conditioning- the pool and spa area is pretty basic and overcrowdedOverall, we enjoyed but feel there is need for certain improvements (as above!)

Really lovely night away booked through secret escapes at a great rate.Spa itself was really good, not the biggest though so a few hours there in the afternoon and a quick swim the following morning was plenty. Some other reviews note that it was too busy. When we were using it, it seemed fine. Busy perhaps, but not overly so. This was on a Sunday afternoon/Monday morning.Restaurant food was fantastic. Setting and grounds were beautiful. Staff were all so friendly and helpful, really amazing.Room was decent with a lovely view, not the height of luxury perhaps, but still nice. Only thing we would change would be to have air conditioning as it did get very warm on an August night.Otherwise though it was perfect. Would definitely come back.

Stayed here for two nights with my mum. Rooms were spacious and had all amenities. Could’ve done with a mini fridge too though.Spa facilities were okay, quite busy at times.Food at the restaurant was very over priced but we had breakfast and dinner included and these were good sized.The cleaning of the rooms was very average they didn’t clean the hairs on the floor or do much tidying.A range of customers here and some of the waiting stuff were rude.One lady was very nice though.Wouldn’t necessarily come back.

The spa isn’t good …. It’s amazing. I had a garden room, huge with my own seating area overlooking the garden. I came on my own and all the staff have been fabulous so welcoming and really genuine. The restaurant is 5 star outstanding food and service. I’ve had the best stay and cannot recommend it highly enough. I will definitely visit again. Thank you for making my birthday special