EvoEnergy

Excellent market leader and a pleasure to work with, I can see why they command so much respect in the UK solar industry. Although it is unfortunate they share such a similar name to OvoEnergy which attracts some unrelated negative reviews on here!

Disgusting for a company to have a premium rate phone number and not have anybody to deal with things like return calls or emails. (Yes this concerns solar stuff and the Nottingham company not the like-sounding owner of British Gas.)

I moved in to my new property in July, since then my partner and I have been constantly chasing our bill now nearly in March we are still no further on. I have called in again today to be told that they have no idea why we have not been switched over yet. So I was placed on hold to be put through to the correct department to sort it all out for me. I am over 3 hours on the phone now and have been constantly put through to the wrong department. I have been told that they are aware so putting me back on hold and that someone is waiting for me. Still nothing. This company is terrible, if i could give no starts i would. All i want to do is sort my bill out. I want to pay my bill, how hard can this be.

Great company to work with and did a fantastic job on our solar installation- thank you!

They have done 3 domestic installations for me over the past 12 years. All have been completed efficiently and without anyproblems and after sales service has also been excellent. I shall shortly be asking them to quote for a 4th property

What ever one may say or think the fact is they help by using that gift in life the sun which without non of us would be here. I was a lot younger when we had ours, it has saved us a lot of by redusing energy bills. plus put a lot back in the bank account.My back ground was electrical, so observed the workmanship.FIRST CLASS.

Evoenergy fitted our solar panels 13 years ago - we were really pleased with the installation and service and I gave them a really good review at the time. Recently the panels kept tripping our electrical circuit in the house. I rang evoenergy and was told they only deal with commercial businesses now. (I was told at the time the actual panels were guaranteed for 25 years) However, they put me through to someone who said they would check what the problem might be. They thought it was probably the inverter. They were going to charge me £315 for someone to come out and look and £687 for a new inverter. If not needed, they would charge a £100 restocking fee. I was horrified when I received my phone bill that Evoenergy have a premium rate for phone calls. We got someone locally to fit the new inverter. Our feed in amount has doubled since the new inverter has been put on. So disappointed with Evoenergy - a company I was so impressed with 13 years ago.

This company installed a solar PV system for me in 2011 and it has recently developed a fault. I contacted them on their email support line and on the assistance request form on their webpage to explain the situation and request technical assistance. I was prepared to pay for this as the system is outside the warranty period. They didn’t get back to me or even bother to acknowledge my request for help. I am very disappointed and could not recommend this company. I have gone elsewhere for support and found a company that replies to emails!

I am extremely dejected to observe an extreme organisational efficiency that is prevalent in OvoEnergy. The customer service /collection team is totally oblivious of standing operating procedures if there is some unexpected fallacy in supplying . As a matter of fact, I am being compelled to pay an energy bill despite I am a customer of another Energy supplier ! It is highly illogical as how two energy suppliers provide energy to a same property? I would meekly suggest to avoid this supplier. It should be the least priority of a satisfactory customer !

Installed 10yrs ago a problem after 7yrs immediately dealt with, offered me full cover and annual check once gaurantee up.Excellent company.