Lux Law Solicitors

I found Ann to be incredibly rude and just an awful person, after going through the process for three months, I tried to arrange a call at a time that suited her and she adviced to call any time. I had to call three times and her colleague found it hilarious I wanted to speak with her. I finally got through and she launched a verbal attack, asking me what I do and if I'm at people beckon call. I tried to calmly speak to her and then she threatened to cancel me as a client. After this I changed solicitors. I'm so glad I did because my concerns about the contract were correct and I'd of made a huge mistake, despite Ann telling me it was fine. In summary she want to take your money but not do the work and has 0 people skills. Save yourself time and money by going with someone else.

The worst customer service experience I have ever received, I don’t think I have ever been spoken to in such a disrespectful, unpleasant and unprofessional way.

Used for both my mother and fathers probates. Three house sales...... all went through smoothly, staff very helpful and talked in a language that I understood with no hidden costs. Would definitely recommend them

Very helpful, family run business. Had quite a few obstacles with my house purchase. Lux Law sorted everything out in order for me to exchange and complete on the same day.Excellent service, wonderful team. Thank you very Much Ann and all the staff for making a stressful time work out so well.

Lux Law solicitors provided a comprehensive and highly efficient service throughout the five month process of selling my house. All I had to do was to respond to their very clear instructions and highly effective advice - that ensured every aspect was efficiently and quickly completed. I would have no hesitation in highly recommending Lux Law to look after your house sale or purchase.

I recently used Lux Law for the purchase of my first house and couldn't recommend them enough. Ann and the team were on hand to answer any questions and kept me informed throughout the process, thanks again for all your help!

We have been in our home for 12 months now and thought we should share our experience. We were actually dreading the legal part of our latest move, based on our previous stressful experience when moving. Our agent recommended that we use LUX LAW and my, we are so pleased that we did ! We were dealing with a tricky company ownership purchase and this also worried us greatly.It turns out, that when you use people that know their stuff and anticipate forthcoming issues, the sale and purchase can be a smooth and stress free process ! This is our fourth home and without doubt the most complex move and I can honestly say, it was a breeze ! We were updated when there was an update, in fact I never had to call Lux Law, they were always on the front foot and contacted us with a stage by stage update.They have a great team that produce the results and provide the assurances and confidence needed during what can be a stressful time !100% recommendation from us and thank you to the whole team, but especially Ann for dealing with us so professionally and for the sound and experienced advise.Paul and Julie Gray.

We’ve sold a couple of houses with this company but won’t again after being shouted and being told in the last week of the sale completing that she will dismiss me as a client. Bad customer service.

Called as first time client and I was astonished at the poor, rude and disrespectful behaviour of the receptionist who clearly doesn’t understand how to do her job, avoid this firm at all costs!!! No law firm should be this unprofessional and frankly employ such an embarrassing receptionist

Wow where do I start I have used this efficient law firm 3 times in total to buy and sell and have always found them team efficient and contactable at all times. Very competitive fixed fees with no hidden extras very friendly personnel and will always use these time and time again. Ann and team keep up the good work good local knowledge is essential and you guys have it all .