Legal & General Group

Minimal phone wait time, Carl went above and beyond to help with my query. Informative and helpful, thank you Carl!

Please don’t use this company, they take money from you for years and don’t pay out when a loved one dies. They look for all ways and loopholes not to pay out. Stay clear for your own sakes

Don’t work for this company or do business or be a customer. They’ll find a way to get you on a personal level. Head of IT.

Dont be insured by this company. They treat disabled people like dirty.They leave you to get sick in your oen home so they can for fill there own agenda of lies, false documentation and cover ups.They have left me in a mould riddled house even though they new I was seriously ill .Bunch of cow boys dont waste your money.

Beware these are cowboys for true killingMoney liers took my life insurance for 9 years told it's £7 layer took £20 please do look for another insurance I cancelled my direct debit and on the phone told been cancelled. Now keep on sending letter. Cannot understand these kind insurance

Utterly fed up that we keep receiving mail from this company for people who lived at our address over 10 years ago despite us returning the mail with 'Not known at this address' written on it. uneconomical and environmentally poor.

In April 2022 will become 2 years since I made the mistake to pay for life insurance to Legal and General.First problem appeared few months after I registered, Legal and General couldn't write my name correctly on my life insurance policy and from Mariya Hallas they've renamed me to Hallas Hallas, for months they could not correct to stop using my surname as my first name. The second problem became apparent to me now, Legal and General heve deleted my online account without my knowledge and without informing me when this happened, when my direct debit is active and are charging me every month. My communication with employees of this company so far have been extremely unpleasant, I have been racially profiled and ridiculed for my pronunciation of some English words.For nearly 2 years I have been an understanding, tolerant and loyal paying customer, but enough is enough.If English is not your first language and you want to be treated with dignity and respect - avoid Legal and General!

Waiting for a critical illness claim which has had the medical reports since June 23rd . They have all information . Can never speak to anyone In the department and every time I speak to a different department have been told 5 times someone will call me back and never do . When you have a cancer diagnosis and surviving on ssp is disgusting. If you want critical illness cover or life assurance don't use legal and general .

Absolutely awful customer service. I moved 18 months ago and changed my address with L and G life insurance. They never changed the address. So when I rung about cancelling they said they didn't have that post code told them my old address. I couldn't remember the post code so Dylan (customer service) rudly told me Google is a wonderful thing and to Google it......then why is this a security question? He was rude and argumentative (because I was cancelling) and asked why I even bothered to ring. My DD is cancelled. Never heard a customer service so rude!