John Cullen Lighting

I’ve used their lights on two projects both outdoor and indoor lights. Both looked fabulous. Greg in their Chelsea showroom went above and beyond helping me with my last project and helping pick the right lights for us.

Sally Storey of John Cullen Lighting designed the lighting for our flat, transforming each room so that, in the evenings, they went from being the drab, shadowy spaces they originally had been , to subtly and perfectly lit rooms. She visually enhanced the size of even the smallest room, framed" pictures with just the right washes of light and provided us with both "mood" and task lighting. She and her excellent team of support staff have made our flat a delight to come home to and to live in. And it is with great pleasure that we now intend using John Cullen to light our roof terrace for us"

John Cullen Lighting is a fabulous company to work with, the team have been very helpful with the design and selection of products for my restaurant project. It is obvious that there's a great passion within the team to create amazing results with their lighting schemes and they utilise their extensive knowledge to achieve this. Furthermore the showroom is a great space to learn about lighting techniques and how lighting can really enhance your Interior Design. I look forward to working with John Cullen again in the future.

First the positive, I used John Cullen to design the lighting for my kitchen around four years. We were getting some renovation work done and having visited the showroom, decided to get them to design and supply the lighting. I was very happy with the design process, but after that it went wrong with multiple issues with the order and alot of chaseup, so much so I decided not to use them for the rest of the lighting work.Overall for the rest of the work we fitted over 40 LEDs using a make recommended by our electrician. To date not a single one of the LEDs has failed, whilst around two thirds of the John Cullens ones have. On contacting John Cullen it seems a life over 2 years is deemed ok, so after a painful process - their support has not improved, I am now in the proces of replacing the engines on the majority of the lights.In conclusion good design, but poor quality product and poor service. Unless you like hassle and changing lights we avoid.

We love our John Cullen lighting thank you, the light and the fittings are superior to any other and working with Ray was a joy. He created the perfect ambience in our London apartment. He shared clever ideas with us and was very patient as I have a tendency to change my mind ! He also pulled out all the stops to get the lighting delivered to us quickly. We are building a house in Shropshire and would go nowhere else for our lighting and look forward to working with Ray again. I highly recommend them ..

Excellent experience at lighting masterclass and very good light planning for new house from Rebecca Hutchinson in 2015. All our German fittings in the house are lasting well however the 29 polesprings from John Cullen have been a perpetual problem with flickering and failing. The Technical Support Manager admitted there was a problem as the heat sink had to be redesigned and some were replaced under guarantee. I foolishly did not insist they were all replaced. In 2020 because they were out of guarantee we had to purchase a further four and now we have a further six or so which are flickering...... so much for the superior made in Britain" tag! Very disappointing."

Experience with sales so far has been to buy replacement LED engines, simple transaction in theory but rarely the case.- Lack of a self service online portal, this could greatly streamline simple purchases and re-orders.- Multiple emails back and fourth having to repeat the same information for an order to get processed.- Emails have gone weeks without a response.- Having to keep actively chasing is not the level of service I'd expect from a company that markets itself as a luxury lighting company.

Had some issues with my track lighting not working so I was referred to the Technical Service department where Tommee dealt with my case. He was fantastic! Professional and helpful. He resolved the issue promptly while keeping me informed throughout the investigation. Thank you, Tommee!Customer service at the front end was really good too. I dealt with Richard who patiently answered my many questions!Overall a good experience.

I have been using John Cullen products for a while now Integrating them on smart homes we wire and install. My clients and i are very impressed, the customer service is also really high level.Greg lobina has been handling my Queries so far and i would say he's also a real credit to the team. Excited to keep working with these guys on future projects moving forward.

We are electrical contractors that were free issued John Cullen lighting for installation in a large new build domestic property in London which came to completion in January 2023. We received the data sheets for the light fittings but some details on the sheets did not match up with the actual light fittings especially cut out dimensions when in conjunction with plaster in bases. We sometimes struggled to be able to speak to a member of the technical team when required but did eventually manage a working relationship with Alex.I feel their warehouse let John Cullen lighting down with wrong orders being dispatched on a few occasions. This then meant quite some time was required by myself to collate the lighting delivery with what was wrong and right in the deliveries. We are all human and mistakes are made but it's how those mistake are rectified. I must say that Alex and Kitty came to site and confirmed the mistakes and made sure they were corrected in time for completion of the project. We did experience a small amount light fitting failures but again these were replaced quickly.I felt they may have been slightly understaffed and have since learnt they have increased their staff levels so hopefully this will be reflected in better technical query response times.