Wickes Edinburgh

super friendly staff lot of female what is great at least i feel welcome and representing... not like some old guy know better. Girls wery helpful and profesional. With pleasure I'll come back.

Where do I start? The kitchen design service is not available at the weekend due to lack of staff. Almost no staff in the sop and only one person seemed to know what they were doing. Some of the items bought were not in stock in the shop and had to be delivered. Items were initially delivered on time but most were damaged and had to be sent back. Delivery of the replacement units was then delayed several times due to errors at both Wickes and the delivery company they contracted. Absolute nightmare. Would not recommend.

As Fraser Longdon considers someone like me a bigot I will no longer be welcome in this store. Plenty of other stores in this area.

shop did not have the stock in store they said they had online and frankly the staff couldn't care less, will never consider shopping there again. NO stars wasn't an option.

Do not touch them with a barge pole. My 79 year old mum paid £24 k and has not had a working bathroom in months. (Kitchen, bathroom and downstairs loo). She comes to me twice a week just to shower and wash her hair. Installers are great, the blame lies with Wickes. This saga is now over four months.

Absolutely devastating bought 14 packs of 9 tiles click and Collect assured all same batch code so arrived to collect after being told they don’t deliver!!! To have it wheeled out on a trolly ready so loaded up car now tiles are layed 2 boxes were different!!!!Pays to triple checks with these idiots

A brilliant place, I wish I had come here instead of buying a lot of hardware things on Amazon. The prices here are surprisingly low including this paint which was £10! They went to good lengths to control the number of customers and attempt to promote social distancing during COVID-19.Best of all was the staff; very helpful and lovely. Really enjoyed my visit and look forward to coming back. I really hope people look here for their goods before before going online.They have click and collect too.

Awful experience from start to.... trying to get them to finish. Had my bathroom done in March 2021. They took incorrect measurements and ordered a sink unit that was too big then could only replace it with one that was too small... eventually had to get one from b&q and they did refund me the cost of the Wickes one. They also ordered 3 extra packs of 25kg floor tiles (1.5 was needed) , again, due to poor measurement, and refused to deliver to the door so I had 125kg of tiles to move up 2 flights of stairs myself, odd when they delivered everything else to the door. The job ran a week over, I'd moved in with a friend for ease, which they knew and would tell me they were there when they weren't....I'd go round to check in. Lots of snagging issues which they did fix in the end, they left all the waste in the garden for a week or so after finishing and I had to call multiple times to get them to remove it. In June this year the new spotlights broke, the towel rail came off the wall and the toilet detached from the fittings! I managed to screw the towel rail back on and fiddle with the lights to get them to work. They all broke again so reported it in July as it's still within the 2 year warranty. Initially customer service was responsive but full of excuses....they can't get in touch with the installer, I need to wait until they've given him a chance to respond, then the new installer would be hard to get managers had been on holiday etc. I'd asked if I can find someone myself to fix it then they can pay, I was told maybe but we had to follow this process first Now it's the end of September and they still haven't fixed it and customer service has been ignoring me for 2 weeks! The 2 year warranty is worthless. I've already had to pay someone to fix the spotlights andit looks like I'll end up paying for the rest of their shoddy workmanship myself!

Beware if you don't live on the ground floor your order will not be brought up the stairs. Apparently it's in the small print but it's not made obvious at all - now I've got a 40kg 2.4mx1.2m board stuck at the bottom of 3 flights of stairs!2 stars for low price and quick delivery.