Action Alarms (Midlands) Ltd

Andy and team have looked after business and home alarm for many years. Always professional team, helpful and fast in responding. I have recommended to many and will continue to do so. Alarm and cctv.

Jim from Actions Alarm came to service my alarm system and CCTV. He was so professional and considerate he actually goes the extra mile for customers which is rare these days. He is friendly professional and works to the highest standards. This visit today was actually value for money folks. He is an asset to his employer. He explained everything in detail to me so I know in the future how to work my alarm panel this is the first time an engineer from this company been so knowledgeable and caring. I have been a loyal customer for over 6 years. Thank you Jim

The current action alarm system was installed 18 years ago, which proved to be an excellent intruder system. I recently had a new 4 camera CCTV system installed. Its a very innovative system with a great deal to it, movement sensors, night vision, ability to cut and copy. My wife and I have the App, which allows me to view the cameras from wherever I am. The nstallation was professionally carried out. I have now asked for a new type of maon panel for the intruder system, with all the new innovations. Well done intruder alarms.

Alarm was repeatedly going off during the night and nothing we could do would stop it. I have just had major surgery on my stomach and have 3 small children. I called the out of hours emergency contact Andy Shepherd and he said if we dont pay him £100 he wont come and sort the alarm as we could be burglars and we have woke him up so to call the police. I called the police as didnt have the £100 Andy was demanding and they said they could not help but would send a patrol car round to make sure everything OK. We have had to disconnect some parts from the internal box as well as the external box in order to stop the alarm! Poor service, poor attitude!

I have been using Action Alarm services for 7+ years (it could be longer) and during this time they have been spot on in every way.Initially I had an old alarm system that developed a fault, Action Alarms sent out an engineer to take a look.It was back up and running in no time, it needed a full service to replace worn batteries etc and later we had a new bell unit fitted.Later we upgraded to a full hone security package, whole new alarm system and cctv.Installation was efficient, clean and professional with all staff members being very helpful, courteous and knowledgeable.We have continued to have our system serviced by them and on the rare occasion something has gone wrong they have always endeavoured to resolve the issue quickly.One of the things that I really like is the fact that our current system is upgradable and as technology has changed they have been able to perform upgrades to it.Which is great because the latest version has some really great features that provide real benefits.Such as being able to monitor our home on our phones.Every member of staff here as far as I am concerned are brilliant, never once have I had even the slightest cause to complain.We are very happy with their service levels and the systems provided by them, that is why we have NO hesitation in recommending them to our friends and family.An excellent local company. Thank you for your time, assistance and continued support.

Thanks so much for coming out at short notice, made a huge difference to our family. Very professional and speedy, great service all round

Eastwood branch; Poor attitude, rang for help and advice, (yesterday and again today) received neither! Just a receptionist with a poor attitude who made no apology for not returning calls (well we're busy)and who then told me it was my fault that there was a problem with my alarm as I hadn't had it serviced in 2 years! I only wanted an appointment with an engineer to try and fix my alarm, which I would have paid for. It's called a Business. You provide a service, customer pays for it......Is that not what you do??

Brilliant service, very pleased with our alarm and cctv. Everyone we have dealth with has been professional and courteous. The fitter went the extra mile fixing a external light bracket for me too. Couldn't be happier, highly recommended.

Have used twice. Brilliant service both times. Highly recommend.