Clarks

Such helpful and friendly staff.

Came to Clarks in Ipswich find a pair of sick creps for my little brother and we were helped out by a worker named Zara who was quick and very kind as well as entertaining, my little brother is now the official kingpin of his primary school and the envy of every gen alpha.

I am an autistic adault, and this review will initially sound like it is bad: I arrived outside just before the shop opened on a Sunday. I saw who I guessed was the female shift manager opening the doors, so I waited a few seconds, then phoned up asking for an appointment to be measured. The lady told me in a harsh-sounding tone that we don't make appointments on the day

Clarks are the best shoes. Just good quality products that last the years of abuse that I throw at them. Whilst they are probably not the most stylish hip name, if you like dry comfortable feet after being out all day in town, then Clarks never fail.

As a critic I've never visited a Clarkson in which I was amazingly treated with patient by a young man named Trueman he was remarkable, and the smiles you get and small talks made while meeting staff and paying just boosts your confidence into buying a right fitting shoe. Well done Trueman for yesterday and all other ataff I came across you have earned these stars

I am autistic adult, and I'd already been given one of my best customer service experiences at this shop, care of Katy. Unfortunately I discovered the shoes I'd purchased for work weren't, and they dug into the base of my toes. Nervous about exchanging them, I wrote a letter, detailing the issue, thanking the staff for previous assistance, and the help I needed to find the correct size (I even gifted the staff some biscuits as a thank you). Jessica calmly and politely accepted everything in the letter, took me through a remeasuring and fitting that was indicative of her years of experience, and I came away happy with a new pair of 8H Scape Sky shoes. The best way to sum it all up is: WOW! Thank you Jessica, you were absolutely wonderful!

Great shopping experience. Would especially like to mention Sophie who served us. Excellent customer service and she certainly made us feel valued as customers. Helpful and attentive. Thank you so much

Thank you so much to the staff friendly and welcoming. Very careful measuring for my toddler, they made it fun and allowed her to fully enjoy the experience trying on shoes and boots and running to get a good feel if comfort. Very professional and fun.

Had my sons feet measured for school shoes yesterday at the Ipswich Clarkes and were told he was a 8F. They didn't have any shoes in his size, so we were offered size 9 shoes with insoles. If you are paying for Clarkes school shoes, you want them to fit correctly. They also didn't know if they would get any more size 8 shoes in or not. Today we went to the Felixstowe Clarkes, Bella measured him as a 8.5H, which is a huge difference. They had the shoes in stock and it was a completely different experience. Will definitely go straight to Felixstowe next time.

Great service as always, friendly staff who are confident in what they do.