Al Murad Tiles

Price is ok! But oh gosh the customer service. I don’t know why someone will want to come work and express that kind of attitude. I walked in the shop as it was based in industrial estate and yes plenty more shops but they all typical cash and carry Style , just treat You like just another receipt number. You can get better service, better product from a small independent tile showroom!

Good selection of quality tiles

Don't touch them with a bargepole. 4 months later still haven't supplied order. No call backs from management, each time I ring store nobody knows anything. A truly frustrating customer experience.

Three things to point out - Great Product, very good customer service and lots of choice.Staff was very helpful in making decisions by recommending various options. Purchase process was simple and great .The store manager was really kind during the return process of excess tiles.I would buy it again and recommend it.

Extremely poor customer service. WATCH OUT FOR THEIR RETURN POLICY. They did not tell me about it despite asking and the manager said tiles can be brought back for refund, not pointing out that you do not get a full refund. He then told me I should have look at the back of the receipt. You only get the receipt once you have paid for the item so it’s a con. Apparently it was on the wall by the sales desk but who goes around a shop reading notes on the wall. I think it should have been made clear at the desk when I asked. I have spent over £800 and I am not using the tiles and I am stuck with it.One of the guys told me I will only get a third of my money back and when I rang customer service they told me that it’s two thirds not one thirds. Rude staff - one of them seemed to be enjoying himself when I was told I have lost my money.READ OTHER REVIEW CAREFULLY AND AVOID. wished I did.

I have been purchasing tiles from Al-Murad for the past 10 years now, always been professional and no real issues, my last order and the general running of the Chingford branch has put me right off, not much care into customer service, telephone number doesnt work so i cant even get an update on my order, placed order and was given a time window of 2 days for delivery with a latest date of Friday which i was only told after. Still no tiles and contractor delayed due to this.

Very helpful staff everytime i visited the store which i had to do on a few occasions.Manager very helpful in getting me a delivery to my home for the next day as I desperately needed the tiles asap.So happy with my new bathroom from tiles to unit to mirror to bath etc.Thank you guys.I will recommend you to all my friends and family5 star

Be warned!! Only accepting refunds for leftover tiles WITHIN 30 days of original purchase. Then they deduct 33%. Porcelain tiles are poorly made, chip and crack when cutting, tilers beware. Can't call the branch, rings out. Headoffice not much better. NEVER AGAIN!

Had a great service from Al Murad. I was running late because of the traffic and called them as the closing time was so close. I informed them that I was coming from far to get the tiles. The manager and the team waited for me for quite some time so that I could buy the tiles i needed. Eventhough it was quite late. Thank you for such a great service.

Always had a good experience with Al Murad in Chingford and over the years have bought a lot of tiles from them!Service is always good, even when I arrived close to closing time to collect my order their staff all came out to load up my car for me in the rain - above and beyond!The tiles I have bought have been good quality and at a better price than the likes of Topps Tiles etc. I had good experience when having to return a couple of chipped tiles within my order (could not see the chip until the packaging was removed) - no hassle at all to get them replaced.Will continue to use them as my tile supplier of choice!