Toolstation Altrincham

Atiq served me today, he had a fantastic service skills

Don't be fooled by there order before 9.00pm Mon-Thurs spend £25.00 next day delivery it ain't happening more like 48 hours then when you complain they haven't got a clue pass you over the staff in store are not polite and unprofessional go screw fix instead never had a problem there for all my hassle and waiting all I received was a good will gesture of 10% off next purchase I will never use this unprofessional company again couldn't tell me where my delivery was and then found out evri delivery joke they turned up when they fancy too all round gave it one because couldn't go lower very Very unprofessional company"

Have used this branch a lot found all the staff very helpful nothing to much trouble but backup from main warehouse could be better for them ordered materials don't always arrive as ordered but not branch fault

One of the best trades places to visit. Staff is always very helpful and supportive.

Awesome team. Great personal service. Always handed things on a first name. Products ready and waiting. Always helpful to get what I need!

Absolutely appalling customer services received in your Altrincham branch today from Dave. Ordered a product for click and collect. Waited to receive the text to say it was available for collection, which was received at 9.19am. Drove 20 miles to the store only to be told that the product wasn’t available and that they’d have to issue a refund, which takes up to 5 days. I asked why I received a text to say that the order was available for collection when it wasn’t, any why nobody bothered to call me to say the item wasn’t available, and instead let me drive all the way to the store to find out, and was told ‘how would we do that?’ It’s called a telephone. Dave then continued to say that I was being sarcastic, rude and such, when I merely was questioning the level of customer services received and why he found it acceptable. At this point I started to get irate due to his lack of willingness to help, to which Dave shouted at me across the desk ‘you’re shouting at me’. Ironic much? Absolute shambles of a company, and the customer service received from Dave is probably the worst I have had in years.Another member of staff, James, suggested to Dave to step away due to the manner in which he was finding it acceptable to speak to me. James then looked at other options, called other branches and such and acknowledged my frustrations in the process. Unfortunately the only resolution was to issue a refund, despite one being in stock just a few miles down the road at another branch, but James’ efforts were greatly appreciated, especially given the customer services received from Dave prior.Sadly even through James’ best efforts, there is no way I would ever recommend this branch to anyone.

I honestly couldn’t thank Jed (the manager at this store) enough today if I tried. I had my car window smashed in Manchester last night, and searched so many stores around altrincham this morning for wrap/tape or just anything to use as cover, with absolutely no luck. As soon as I arrived at Toolstation and spoke to Jed at the desk about what had happened he could not go out of his way enough to help me, wrapping the whole window up for me within 10 minutes securely, so I could go about my day/ weekend feeling safer until able to get it repaired. He turned what was a pretty grim day for me around massively- we need more people like you Jed. Thank you so so much again.

Got my gears here everytime. Always have my stock in. Wonderful cheerful staff always goes that extra miles to help!

staffs are amazing. proces are good and better than Screwfix. i wish they had more stock and a better functioning app or search engine.