Mappin & Webb

Very welcoming and paid attention to what we wanted. Bought lovely earrings I had seen online and they found in stockroom even though not on display.

Placed a Rolex with Mappin & Webb for a service and a new Bezel and glass. The watch was returned six weeks later and i was convinced they had switched it for a new watch the finish was incredible, plus it was returned in a beautiful Rolex leather pouch. What a service.

Popped into this store to try on a watch I had been looking at online. Luke in the Glasgow store was very helpful and let me try on various models despite me being upfront about not buying anything until a special birthday. I probably would have ordered online however the experience was so enjoyable I returned a few months later to buy in store. Good experience all round.

My fiancé and I received exceptional service from Luke and the rest of the Glasgow team to find our perfect wedding jewellery, wedding rings and gifts. I would highly recommend this showroom, highly professional staff, a lovely environment and some beautiful jewellery.

Fantastic service from Declan as always. I would recommend this boutique to anymore who wants to purchase a luxury wristwatch.

The staff are very friendly great service Lorna one of the managers was amazing looking after us and Declans knowledge and professionalism on watches was 1st class. Made our watch buying experience amazing great price also. thank you

The belt of my Tudor Blackbay lost a screw while I was walking on the street and I could grab it when it was falling down to the floor. I could have lost the watch but the guy in M&W told me that it was not a big problem because the belt failed not the watch. It will be solved with some loctite (glue) in the belt screws" Such answer was given to me after he went to talked to the manager about it.What would happened if I go to M&W to tell them I lost the watch? Will they give another one and that´s it? I guess It was not a serious answer. It makes me think the lady manager thinks I do not deserve respect."

We had a wonderful experience choosing a watch for our son's 21st birthday. Christa and the team were so welcoming and patient and there was such a great choice. We thoroughly recommend Mappin and Webb

If you want to be made feel special when buying a luxury watch then this is the place. A fantastic range of products in beautiful surroundings. Very helpful and knowledgeable staff. Highly recommended.