The Service Tree Ltd

Having had a relative be cared for before, I called The Service Tree with a general enquiry regarding the centre, and was answered by Jo, who I was told was one of the owners.I understand everyone has a bad day sometimes, but not only was I rudely interrupted on two occasions, I was spoken to like dirt on somebody’s shoe. Very disappointed in the patronising way I was spoken to, as manners cost absolutely nothing.If this is the way the owner acts, then I wouldn’t send your relatives here. Very poor indeed.[Edit] In Response to your reply;You point out that a review I left for a security company last year is similar to this? If you read that review it was another case of a person speaking to me like garbage for no proper reason, and since 2016 I’ve vowed to stop letting people in business get away with it Jo!The only similarity I can spot is that you’ve asked someone to give you a 5 star review a day after my review, to cover the 1 star I gave you. Don’t act so rude in future and you won’t need to cover your tracks. Think on from this, I advise - actions have consequences!My email and number is as detailed in the ‘contact us’ form my wife and I sent to you on your site. I shall send another shortly.

Thank you Lucy, Jo and your fabulous caring team. My mum really enjoys the day socials, she has been attending for over two years now. Mum has made new friends, enjoyed numerous craft sessions ( her favourite ) and loved singing. Mum also loves the food. During her time at the day socials she has overcome her fear of being in a boat on the water and attended two Christmas cruises and two summer cruises on the Nottingham Prince. She has been able to due this thanks to her new friends and the help and encouragement from the Service Tree team. She has such a fabulous time. I recommend the day socials run by the Service Tree for anyone looking for a day or half a day respite for their loved one with dementia care needs. They will be helped and treated with kindness and have a lovely fun time. Some of the entertainment in the afternoons have included belly dancing, balloon modelling, singing and dancing, pets and more exotic animal petting.

In my opinion the staff and management at the Service Tree are wonderful, they have cared for my mother for many years and made her so happy. They go over and above what is expected of them and nothing is too much bother. My mother has made new friends at the social and seeing her get excited about her 'club afternoon' is a joy to see. Thank you Lucy, Jo and your staff for the kindness and professionalism shown, not only have you improved Mum's life you have taken some of the weight from my shoulders.