Saxon Way Delivery Office

Female member of staff said go away as we are closed" despite the published collection times making reference to the fact that the office should be open to customers collecting their parcels. Disgusting customer service."

Even Royal Mail complaints team can't get through on the phone! They stopped sending my mail and no one can contact them - including Royal Mail themselves! What a joke. They should be properly investigated for incompetence

Ring and ring and ring and ring hours and hours on end flatly refuse to answer. Going to make an official complaint to Royal Mail about this branch doubt it will actually be listed to

Royal Mail customer service is an absolute Joke.I checked my tracking number - delivery due today between 9.47 and 12.47 - Cool i'll make sure im in.Go to walk the dog at 8.30. Get back at 9.15. What do I find? Royal mail slip, attempted delivery at 09.06. Item back to delivery office. Cant collect same day, tomorrow is Sunday, I'm back at work Monday?? Impossible to contact the delivery office through royal mails pathetic national phone number. After a 30 min wait to get in touch with general customer service over the phone, basically being told its tough. They didnt even attempt to rectify issue or sort it being delivered again today or me to be able to collect same day. It really is pathetic how customer service has gone these days.

Why are you not updating your hours online rather than leaving a printed off A4 sheet of paper on your door. This doesn’t let anybody know that you’re shut until they’re at the door

Just checked opening times due to covid and expecting to find them different to usual. Says online that you are open until 1pm today Tuesday 16th of March. Great I thought.Arrive at 11.23 to find you all locked up. THANKS FOR THAT! NOT!!!!!Please sort your times out this is not on.

Honestly why does the government continue to subsidise what is the most disorganised and redundant organisation in the world. Out of 2 deliveries I've been to the office 5 times and each time they are utterly incapable of doing anything that remotely resembles customer service.

useless! a combination of strikes and them losing my parcel means i've been trying to pick the same parcel up for two weeks now. I wouldn't mind so much but we were actually in when they supposedly tried to deliver it!

The only job of the collection office is to give people their parcels and post that they missed. You'd think you were asking for the moon on a stick! Staff often appear sullen and clearly don't want to be there. There's always a massive queue no matter what time I go and they're also not open on a Wednesday at all - why? There are so many scruffy bits of paper stuck on the door outside explaining every stipulation, code of conduct and Covid-related rule that I'm thoroughly bamboozled before I even enter. Never a pleasant experience, it makes me want to stay at home at all times so I never again miss the post!

Extremely unhelpful woman refused to give me my parcel without the red slip. I had the email from Royal Mail and online it says this is acceptable in place of the red slip. It wouldn’t have been so bad if the opening times weren’t so unhelpful also.