Well Polished Bedford & Milton Keynes

Exceptionally disappointed. Engaged with company who assigned a cleaner and start date agreed. Paid FULL months admin fee to the franchise. Cleaner arrived 35 minutes late. Went downstairs after 30 minutes and she had cleaned the whole kitchen with glass cleaner, despite a multitude of products being available to her. Hob not cleaned, and crumbs remained on worktop after cleaner had departed.Walked into the bathroom and the walls were being 'washed' with the same mop that had been used to clean the down stairs floors. Said mop bucket was then emptied into the shower tray and left (hairs dirt and grit left and not washed away - photos available if anyone wants a peek)!Whole house needed vacuumed after she left - not really sure what happened there.Despite being assured I would be contacted to check the clean went well, this did not happen, and I had to chase multiple times. I have offered to pay the cleaner, as she was here for over three hours, despite the very poor work. At no point did the agency offer a refund or an alternative cleaner to come and perform a proper clean.Avoid and use an independent.

Can't say enough about the service from Well Polished and our cleaner Sharne. Great customer service from all and the attention to detail and standard of the clean is excellent. Thank you to all at Well Polished!

Olha is a fantastic cleaner. She's very punctual and does an excellent job of keeping our home clean and tidy.

I'm absolutely elated with my clean today. Worth every penny (which was extremely reasonable anyway) Emma was so lovely and she's clearly fantastic at her job the whole house is immaculate, the more I look around the more I see her unbelievable attention to detail and efficiency.Its so relaxing to come home to a cosy, tidy house.I would definitely recommend Well Polished and will use their services again.The communication from the first enquiry to the clean itself was perfect and all involved were punctual, polite and reliable.Thank you again, just excellent.Sent from Outlook for Android

Brilliant cleaning company, extremely happy with the service they provide and can’t recommend them enough.

I had a deep spring clean done whilst I was on holiday and it was absolutely perfect. My house was sparkling. The whole process from booking in through to confirming what I needed was seamless and the entire team were fantastic. Whether it’s a one off clean or a regular clean you’re looking for, don’t hesitate to get in touch with Well Polished.

We are very happy by the service provided by Well Polished. Always courteous and professional. The cleaners themselves are polite, professional and with a good eye for detail. Highly recommended

Very poor service from his company. Cleaners did not turn up on multiple occasions and didn't bother to communicate this to me, until I chased them up days later to query why no one turned up. Company continued to take monthly agent fee even though services were not provided. When I e-mailed the company to advise I was cancelling my contract due to cleaners not turning up when scheduled to/poor service, I got no response from the company, no apology, nothing. Would not recommend.

Hopeless. Unable to provide a cleaner for 4 weeks running so i complained to the Franchise company who were equally hopeless. Unable to deliver promises on their web-site . Not sure how you can trade as a cleaning company and not provide a cleaning service!!.

Had a deep clean from well polished amber was professional and a great member of the team highly recommended