Car Switch Ltd

Absolutely appalling car advertised as excellent condition with full service history. Both were lies. Car is awful state. Finance cancelled safe to say did not take car.all 4 wheels were all corroded and spray painted over. The car had been hit on rear end, had scratches all over. When first turned car on made a racket. Car STILL advertised on auto trader with all associated lies.Edit: I have 11 year old car that is absolutely superb. So correct me if I'm wrong but to buy a newer car (7 year old) my expectations were it would be in at least a decent conditionNot poor.

Haven't bought a car yet but went to see them to day and they were very honest and very helpful

Bought a car from here in April 2023 New 12 month MOT. Took it to a garage to be checked over as I always do as you can't trust some garages. Needed new brake pads and calipers! 2 weeks later blue smoke coming from exhaust had it in the garage again and had the PCV value changed. Wasn't that blue smoke burning oil again. Took it to another garage the turbo was knackered. Warranty paid out for turbo but I've had to pay labour charges of £300. Only had the car 4 months and its cost me £370. The guy wasn't interested just use your warranty. AVOID this place if I was you.

Further to my earlier review, I just wanted to make fellow customers aware of the ordeal I have been through over the past year.So, I purchased a 2012 Mini Cooper from Car Switch in February 2022. We test drove it, it was a dream. We were informed that the car had brand new brakes, it was fully MOT’d. It was, of course, an older car. But we were told it was in excellent condition. My sister has the same model and age, and it remains as reliable as the day she too purchased it for the same price. Sunny was polite and couldn’t have been more helpful.It worked a dream for 6 weeks. A lovely little car for my first car. And then, cruising down the motorway one busy Saturday, the car lost all power. I slammed my foot down on the accelerator, no response. Thank god for AA. They escorted me home - during which time the car completely lost power and ceased to start again at a range of mortifying locations. We had diagnostics run by the local garage- it needed a specialist BMW repair, likely the gearbox. (On inspection, this would not be covered under the warranty). The next day, it failed to ever start again. At which point, Sunny was not so friendly.So, off to the financial ombudsman I go. After a significant wait, I’m told I must wait on Car Switch and their finance company Close Brothers putting it right. (Of Course, they did not). Trying to deal with the finance company was impossible. They failed to answer or call back. Promised an ‘independent review’ after months of ignoring emails and calls, which of course failed to properly check the car. (Curiously, the organisation used for the check had appalling reviews too!). In the end, we had to get a lawyer. The lawyer proved that the contract had been illegal and our consumer rights had been breached, and (one year and a lot of stress later), we were reimbursed.Please don’t bother, go to a reputable seller.N.B. As I am unable to respond to the below comment- I’ll reply here. I don’t think I mentioned I was hoping for a ‘brand new’ car, I said I was aware of the age and made allowances for this. I had documented all correspondence to demonstrate the ongoing dispute in which your company, and the finance company, refused to fund the necessary repairs. This is obviously why the termination was agreed and the contract deemed unlawful according to the Consumer Right Act. If any prospective clients wish to see such paperwork they are more than welcome to contact me.

Amazing garage bought a van from sonny down to earth honourable and helpful would highly recommend great communication and customer service. Went above and beyond for us every step of the way.

If you want to be left car-less in six months time then go here. Repairs are worth more than car itself. Car warranty never gets back to you. Faults that are there now x2 garages say should have been spotted a long time ago. Completely been done over

Good selection of cars at reasonable prices. All clean. The proprieter was knowledgeable and helpful. After looking at a few other places, we went back and bought a car because we thought it was a fair deal and we felt it was a place we could trust.

Bought my first car here and Sonny was very accommodating. Slight problem with a part that needed replacing and he sorted it straight away for me. Great customer service, honest and friendly and I will definitely go back when I'm ready for a change of car again. I love my new car, runs perfectly and great value for money.

Excellent guys, would absolutely buy from them again. Spotted car on autotrader description exactly correct. Even after purchasing when I had concern about it they didn't hesitate to look at it. Would definitely recommend these guys and will be doing.

A couple of miles from the train stationNice walk through the town.Problem with the car sorted out and is running great now. It is 15 years old though.Finding a second hand car that hasn't got any faults would be a miracle, you even get problems with new ones. Car Switch offer good value for money. I would use again.