Arriva UK Bus

Great company ,people orientated focusing on customer service excellence and looking well after their staff also.

The worst bus company in the whole of England. The oldest fleet of uncomfortable + unreliable buses with even more unreliable services.

Drivers are rude and aggressive. They lack knowledge of tickets, routes and payments. They badly need proper training and evaluation.

Unreliable. some of bus drivers are absolutely horrible the way the speak and treat people. Even today I was the waiting for the bus to go work and the bus driver didn’t even stop I was waiting at the bus stop and there was other people there waiting as well. This bus was the X66/67 at Greens Valley Drive it was the 4:11 bus

Busses are old and break down regularly, 20+ years of service and you still keep these sunless mass gazed windows tin with a soot box running? Should updated your busses to at least have sun protection, even a decent engine that doesn't end up breaking down and then your on another bus yet this time a packer due to passengers on the broken down one!You pay your drivers £9PH and even they insult customers with disabilities, your seats are so crowded I can feel the others breathing on me, bus bounces all over the place and shacking shaking keeps making it hard to focus on the journey.Your business practices are a joke;1. No refunds if the bus breaks down.2. Outdated time tables that force drivers to park and stay more which wastes EVERYONES TIME AND MAKES A DANGEROUS HAZARD ON ROADS!!!3. No sun protected windows so it gets increasingly hot along with the small open windows that barely provide cool air.4. HEATERS ON DURING THE SUMMER WITH NO AIR CONDITIONING.5. Too many random stops for Express busses.6. Increased fares along with more stops than bus service provided, most places are inaccessible via bus due to this7. Finally the best of the best, drivers that CAN NOT PARK STRAIGHT!Get these issues amended, your bus service is a joke and so for this I will give it a singular - 1 Star.Improve these and maybe more people will rate better!Just avoid Arriva or any other bus service, just get yourself a train if possible, you'll save yourself the embarrassing hassle of both price and time.

I went to the bus station my friend lost his phone and it was handed in very helpful staff

Great place to work fantastic work colleagues and atmosphere . First class training department to set you up on the right foot for success

Normally a good service fair runs fair express runs I don't like it when the bus runs late bit Normally reliable without brake downs

Good ride on these buses that go all around the north east at reasonable price you can pay by cash or card now and have plug sockets on specific real good if travelling far .