Home Instead Epping Forest - Home Care & Companionship

Home Instead have been invaluable in providing a little extra support for my elderly parents. They are very flexible about what they can do, and always sensitive to my parents feelings. I have been impressed with the standard of service and all the carers I have met have been very professional and lovely people.

From the very first conversation with our representative at Home Instead Epping Forest. I knew our parents were going to be in good hands. Home Instead Epping Forest have supported our parents for the past 3 years. Starting with hourly care to now having live in care. All the carer professionals are experienced, kind and professional. I can't thank them enough and highly recommend Home Instead Epping Forest .

I do not work FOR Home Instead Epping Forest, but WITH the Company.One really does feel it is a pleasure, not a 'job'.It is an honour and privilege to serve our ladies and gentlemen, and all the management team in the Office are so, so supportive.

Home Instead has taken a great burden off our shoulders. We have an elderly parent who wants to stay alone in his own home but needs a bit of supervision, regular checks and a bit of help - we live an hour's drive away and can't be there all the time. The daily visits from the carers has improved his life immeasurably, and given us the reassurance we need that someone is seeing him every day and that an problems are spotted quickly. And the careers are lovely - kind, thoughtful, thorough and professional - keeping us in close contact and him healthy and happy. I am so glad we found them

Working for Home Instead is the best. I have been with the company now for over two years and I can't thank them enough for how they have treated me, what they have taught me and the opportunities they have given me. It's a breath of fresh air to find a care company that display outstanding care for their staff and their clients!

(I don't have a google account so am posting under my sister's ! - I live in Loughton not Mallorca)I have had very good experience with Homeinstead. They were very kind and sensitive when I first asked for help to care for my father who had a diagnosis of dementia but wanted to live in his own home.They have now been providing support for 3-4 years and I find them professional, and caring. We have had issues in that time as you would expect, but they have been very responsive and we have been able to address them to my satisfaction.Over time, the quality of care has improved as they have listened to clients, and (for example) now my dad has 2-3 carers that have been with him for 2 years - this is very important for us.Their support has meant that I can now work almost fulltime. The change in my father has been remarkable as I thought I would lose him a couple of years ago but instead he is now (4 years on) much improved - happy, energetic and enthusiastic about life. This is partly due to the care Homeinstead provide.I would recommend the Epping branch wholeheartedly.Laura

Working for Home Instead is rewarding, fulfilling and enjoyable; it is rewarding to feel your visit, to a client, has made a small or perhaps a significant difference to their long, lonely or difficult day.Home Instead is efficiently run, both the manager and office staff are careful listeners and respect carers. With a query or when liaising with staff, you can be reassured that action will be taken quickly, whether it be about a client’s health or wellbeing or personal to you; feedback is provided so you know outcomes. There is always someone cheerful at the end of the telephone, although busy, they never fail to give you their time.The manager recognises good practice, attention to detail, reliability, punctuality and when carers have gone that extra mile; these are rewarded in a variety of ways.Rotas are built efficiently, extra hours are often offered if you wish, but you never feel obliged as scheduling staff soon get to know your circumstances and respect your other commitments.Training is regular, updated in line with CQC/GOVT and online learning is encouraged and paid; as a result you feel confident with your role and responsibilities.I can honestly say, at Home Instead, I work for a friendly supportive organisation which has welcomed me into a mindful team; I believe a trusting relationship has been established between us.Thank you,Gill Kemmish

Home Instead (Epping Forest) assisted my parents for a number of years, providing increasing levels of care as the situation became more challenging. We have been so impressed with their professionalism and standard of care throughout this time, and can’t praise them enough. Vicky and the whole team of caregivers supported our family during a very difficult time, procuring equipment, liaising with medical professionals on our behalf, and ultimately enabling our Mother to pass away in her own home, in accordance with her wishes. We are so grateful for everything they did for us and would have no hesitation in recommending them to others.

The folks at Home Instead have proved an invaluable help to my parents who are both in their late 80's. (dad just turned 90).Whilst both parents were a little reticent at first to accept any help, fearing that they would loose their independence, both now are delighted with the help they receive and freely admit that they could no longer do without it.Home Instead have been extremely professional throughout the whole process and I would have no hesitation in recommending them to others

I have recently joined this Company and are most impressed by the level of care and support they provide not only for their Clients but for their employees. They have recently acquired 'Outstanding' by the Care Quality Commission, and I can see why. The Caregivers are dedicated and reliable, consistent with their Clients requirements. Home Instead definitely make it personal, building relationships with Clients and their loved ones. The training they offer for Caregivers is thorough and intense, so reassuring!