Southampton PDSA Pet Hospital

Staff were so kind and honest with us, calling multiple times for updates throughout treatment and explaining professionally and gently when things didn't go as planned and we had to say goodbye - cannot thank or recommend them enough

My pet has recently been treated by the Southampton clinic, First few days I’d have given you a 10 and recommended to everyone. My kitten is very unwell. On the third day, I heard nothing about my kitten all day. I rang at 6:30pm and finally got a veg to speak with me. They told me she needed to have better blood results by the next day, if not she’d need to be pts. I ended up going down the next morning to speak to the team, didn’t make an appointment as I was happy to wait for someone to be free. I ended up removing her from your care and going private that same morning. The practise manager was extremely rude when I asked for MY KITTENS notes so I could get another opinion before having to make the worst decision ever. I just wanted to know we’d done all we could before putting a baby to sleep.When I spoke to the vet, they hadn’t bother doing the blood test again like I’d be told they would the night before, and I felt I was being push to pts obviously I was very upset. One of your Southampton vets then decided to say “we can only spend so much on JUST ONE PET” because apparently that’s all my 4 month old kitten is. Not a family member? Not something we love and cherish?I understand PDSA is a charity, but that attitude to them speak to a customer in that way is DISGUSTING. I was made to feel stupid for wanting to ensure my kitten didn’t actually have a chance, instead of just letting her go without knowing I’d done everything.Funnily enough, the private vets are willing to try and help. I’ll be screwed financially but at least we’re actually trying. And not just putting to sleep because they don’t want to spend anymore, or it’s the easy option. I had been planning on giving a £200 donation, granted it would not cover all her costs, but it would have helped a lot. That donation has now gone to our private vet, who actually want to give her a chance.I had to complain, as the way I was spoken to, and treated when I was in the worst mental state possible, was disgusting. There was no care, no empathy or compassion within that team. And had I been coerced, I’d have put to sleep a 4 month old kitten who potentially could survive. Because that’s exactly what it was. Your team trying to make me feel guilty for using a service I am ENTITLED to. I hated having to come to PDSA in the first place, and always use a private vet usually because I usually can. The one time I can’t and I use what I’m entitled to, I’m made to feel like this.

An absolutely amazing practice, we are extremely lucky to have a pdsa hospital nearby. Staff are lovely and great with our pets. Keep up the good work.

On the two occasions I have had to visit the surgery, I received a welcome smile. Everything about the procedure was explained to me in a way that I fully understood.Today was the first time in 10 years I had been separated from my dog, my shadow, my friend who cried the house down as she was lead away. I left with tears in my eyes and could still hear her crying from the car park.Can't wait to pick her up later today. Hope all goes well with her operation and that she is alright.

It's a local branch of a national charity that provides health care for animals whose owners cannot afford vets bills or pet insurance. You need to register to use their services. It's a good cause, so please donate if you can. As for the branch itself, it is a nice building, well organised and there's a small car park with limited on street parking nearby. Disabled access is quite good too. The staff are lovely and the vet we saw was very knowledgeable and good with our dog. I can't fault it.

They were great, could not ask any more of them, gave me and my family all the help and understanding of the situation we were in, thankyou to all the staff there.