Garden Veterinary Group, Chippenham

Fantastic vets .Can get an appointment easily. Fountain of knowledge from the vets to the insurance lady. Well run.Love the fact they have separated dogs from cats with the designated areas.Only feedback I have is this .You come in to pick up your beloved pets ashes.In a paper carrier back it's like a take out 43 from the Chinese .Really wish they had a designated time to do this or at least a separate exit.so sad when theOwners are experiencing so much upset

Vet Laura Newton was wonderful with Sneaky, she was kind, gentle and treated him with the best care and confidence you hope for. (Ive noticed that Not all Vets appear to even like animals!). Nurses and reception staff were as always very efficient and professional.

We could of not asked for more, from Ana, and Katherine and everyone at the practice, Merlin was incredibly ill, and it without care, and faith, on all parts I’m not sure he would of made it home. We are forever grateful.

Really helpful professional vets, I highly recommend. I can get an appointment promptly, always get great advice and most importantly they are brilliant with my cat. Been with them for approx 7 years now and always been really pleased with the service.I've got the pet health plan and I get text reminders when flea and worm stuff is due which is much easier than me having to remember to ask for it and track it on my calendar. The online appointment booking service is another helpful feature.

When your pet is ill it is a super stressful and sometimes traumatic time for both you and your pet. My recent experience with my cat Chewbacca when he needed dental treatment could not have been better and made a horrible time way less stressful than it could have been. Great staff, expert vets and a kind, caring and compassionate service all round. I feel very very lucky to have access to such a great practice.

My old boy Merlin has been coming to this group since he was born, he's now 13 yrs old. Everyone in the practise goes above and beyond everytime I visit with him. I would never use any other practise.. Today I had to call and have the most difficult conversation you have when owing a pet. Ana , who I see with merlin answered my questions, gave me advise , but also showed great kindness, compassion amd understanding , and for that I,d like to thank her very much. To me, The Garden Veterinary Group is the best .

All the staff are wonderful- friendly, helpful and knowledgeable. And all clearly love animals. They fit us in for appointments at really short notice and always accommodating. Particular mention to Liz Perrot for helping us with our dog's hip problems- wonderful with him, very thorough in examination and treatment plan, and also took loads of time with us to fully explain everything including going through the x rays with us. Brilliant vets

The clinical and general admin care at GVG Chippenham is exemplary and has been throughout the five years we have been with the practice. My boy has no issues attending, unfortunately originally coming from the breeder with bloody diarrhoea that took some time to fully isolate causation (giardia, campylobacter, worms, ear mites) and successfully treat. Being made a fuss of and looked after so well, he actually even enjoys his visits, sadly rather too frequent owing to ongoing stomach problems that have ensued following his initial problems. The staff, without exception, are always friendly and efficient and very attentive to both dog and owner. The only factor preventing a score of 10/10 is the complexity of handling and processing insurance claims alongside non-insurance related visits, which has unfortunately proven rather problematic. However, given how well the practice is clearly run, I'm sure this will be addressed and resolved in due time. UPDATE April 2024: Insurance issues all resolved, no hesitation in upgrading review to 10/10.

Being new to the area we'd tried a few practices and found Garden Veterinary Group by far the best in every way. Very professional, friendly & caring. They also have a very reasonable charging structure. It also has a nice calm waiting area with very friendly reception staff.All in all they are perfect for us and our pooch and I'd recommend highly.