Royal Mail Group

The guys here can't do enough for their customers. Always go out of their way to be helpful to me. Thanks again.

I had a very bad experience with this company.The company is unable to deliver the parcel on time.Being a student and staying in an accommodation, the reception has certain working hours and the Royal Mail chooses to deliver after the working hours of the accommodation reception. Due to which, I kept missing the delivery several times.Also The estimated time arrival for the parcel is utter nonsense never true.The policies of this company are very strange, where you have no contact with the delivery guy via the app. In order to, avoid missing any deliveries multiple times we can have direct contact.I called the customer service multiple times and all they say is unfortunately they can’t help because they themselves can’t contact the deliver guy who works in the same company.I tried to redeliver it to my work address but before I confirmed, it didn’t tell me the day and the time it would be delivered. So, Royal Mail chose to pick a date on which I wasn’t working that too without confirming it with me.I am very disappointed as my parcel was an urgent delivery but I had to face multiple missed deliveries.

Not hard to change the timings online and not very accessible for people that work 6 days a week

These RM goons have lost 3 out of 4 parcels in the last 2 months that got sent back to the main depot next to the railway station in Preston. Got cards through the door saying each parcel had been taken back to this depot after 2 unsuccessful delivery attempts, went to pick them up and can't find them! Thing is, until recently undelivered parcels went to a local post office where I could pick them up no problem, the sensible people there always had the parcel. Now I have to go all the way into the horrible city centre in the vague hope that the parcel will still be there. I think this firm needs a good shakeup to join the modern times, its far less hassle with other couriers. Thats why I NEVER use RM services to send anything but unfortunately when people buy things they are at the mercy of this outfit if the seller foolishly decides to use them. Poor. In fact, they don't even deserve 1 star.

Not even opened for the reduced hours. Blame RM owners about this. They want to close all these places, profit first!

Customer services couldn't rectify my parcel being delivered to the wrong address. I was told a manager would contact me but that never happened. I had to resort to social media and fortunately a lady came forward to advise that she had received my parcel

Absolutely fuming , a parcel they couldn't deliver last Friday, because I wasn't at home, was booked for redelivery for today my day off . I have waited in all day for this , its now nearly 4pm . A post van has just been and gone , nothing !! I've just been to my front door and my package fell at my feet , they didn't even knock on the door!!! Why could they not have done that on Friday instead of me having to waste my day off sitting waiting for it , I am so angry , bloody joke of a service

Changed opening times but not advertised anywhere except on the door. Card I received didn't have opening times and website had old times on.

Saturday online opening time is till 13:00, on the note till 14:00 but in fact closed at 12.Absolutely wrong timing.Remember on Sunday closed all day. Monday open 8-10am