Staveley Head

Seems a common trend looking at reviews.....£39.50 to change registration number as I assigned my own one to motorhome.Won't be using this company again.... Fair enough a bit admin involved but hitting a couple keys on a keyboard n sending an email doesn't warrant being ripped off to that extreme cost!

Would not use this company for insurance again, constant letters demanding information I have never had to give getting motor insurance, threatening text message saying insurance will be stopped if not received at 4 pm.poor service. Absolutely vile company avoid at all cost then they have the cheek to remove 300 in cancellation that they caused absolutely shocking company avoid it will cost you more

Terrible company, all nice until they’ve got your money then threaten to cancel your insurance when they haven’t received documentation in unrealistic time! Very intrusive questions and ask for sensitive information, even want your NI number!? Wonder what for?! Would definitely avoid

I've never had to provide so many things to an insurance company. First year it was engineers report, which isn't easy to get, photos, utility bills loads of stuff. At the second year renewal it was driving licence details national insurance numbers and caravan club card details which I hadn't got yet as I'd just joined. The quote was competitive but just be aware you have to provide lots of information.

I’d leave zero stars if I could…..I urge everyone to just look down the reviews and then move on to a real insurance company!!!I’m not even going to go into my dealings with them and I have waved goodbye to the FULL years premium I paid only to have my cover cancelled 43 days after it started.However I do encourage you all to cast an eye over there lovely responses to positive reviews and the TOTAL lack of response to any negative reviews !!!!!! (In fact that’s exactly what it’s like when you try resolving issues with them online or on the phone or by email.AvoidAvoidAvoidAvoidAvoid

Avoid ......Gave 19 Years No claim Taxi Bonus and they issue max 7 and will not even issue a no claims bonus letter won't even give a covering letter to explain issue total thing was a nightmare when I took the policy as the wordings for the insurance did not meet my criteria so it would not get accepted by major app based platforms. Never Again !

Loads of very personal details wanted by them after they've taken your money and sent documents( please be aware of ticking/signing their terms. Even if the policy has not started and you cancel they still get their £25 cancellation fee from you and you have to wait up to 6 weeks to get your money back!) Bad business practice on their part. I ended up paying £100 more than their quote for a reputable company and piece of mind and no intrusive questionnaires to fill in. Never again check reviews on them

Very 'nice' until they've got your money. Terribly intrusive questions and demands for copies of all sorts of documents. They even check your licence as if they are you with the DVLA after getting your NI number, which is an offence, all under the banner of 'saving you a job'. When you decide their requests are unreasonable and cancel within the 14 day cooling off period, they fine you £25. Rude and argumentative when requesting a refund with 'up to six weeks to process'. They answer emails within a blistering 10 days .... Be careful, it's easy to be sucked in by cheap quotes that quickly go up. They ask you to sign a contract which allows them to charge your card (that's kept on file) as they see fit. Their contract is crammed with unreasonable rules that seem to shout, 'we will always find a way not to pay'. You've been warned.

Disgraceful company. Cancelled policy before it started due to rude staff, 4 weeks later I’m still waiting for a refund, arrogant staff say “it’s 6 weeks for a refund”. Honestly the most disrespectful bunch of people to ever work in customer service.

Terrible company after they've got your money. Overly intrusive questions, excessive document requests (NI number for all drivers????). Just get a quote from them and go back to your previous insurers for a matched price.