Bupa Dental Care Chepstow - Community Hospital

The dentist I got now is great but she is the fourth one that I have had, be nice to have same one from start to finish.

Bupa Dental care have been amazing especially recently and have been a Godsend to me with the various issues I've been having with my teeth lately. Considering the immense pressure they are under at the moment they have gone above and beyond to provide me with an exceptional level of care and have booked me in for emergency appointments very quickly whenever I have needed them. Yes, you will have to wait a number of months for a routine check up but they truly are there for you in your hour of need should it come to that. I have been a patient for many years and I'm so grateful for everything they have done for me and especially the excellent, kind, patient and professional treatment I have received from Victoria. Keep up the good work guys and thank you so much for everything.

I had my first appointment and all was very good. Professional treatment and she explained what will be happening including future treatments and she was also good with my anxiety.

Catrin is a formidable dentist. Kind, reassuring and explains everything as she goes along. As someone who is very anxious about dental visits from previous experiences, Catrin is very understanding and compassionate. Person-centred dentistry at its finest.

Dentist was professional and I had a thorough exam, with good advice about follow up treatment. Appointment October, but I have to wait until May for the treatment (unless I opt to have the treatment done privately. Long wait!

Staff are very friendly, but due to the lack of dentists us patients are not getting the care that we need and deserve. They are now advertising for private patients, when they cannot cope with NHS patients who are mostly elderly and cannot afford private care! Please please get your house in order!

Recently had to have a root extraction,Catrin explained everything before commencing, overall did really good job as I felt no discomfort at all.staff on reception really friendly and helpful.

I would prefer to give these people no stars! A year ago in July I had an abscess on my tooth. Went up as an emergency, dentist took X-ray and said it was fine. Following day my face was badly swollen so went back again. This time a different dentist gave antibiotics for an abscess! Then a week or so after it was removed. I was given a follow up appointment for October. This was cancelled. The gum was not right so I said I really needed this appointment, all I got was ring again in the new year! I have had every appointment since then cancelled!!! The last was last week and I kept the appointment only to be told when I arrived that it was cancelled and the earliest appointment was Oct. What amazing service this is! To say that I’m dissatisfied with this dentist is an understatement!

Amazing dentist. Catrin took the time to explain everything and had the patience of a saint with my daughter! Only downfall is the waiting times to see a dentist. This is in no way the practices fault. Been here 10 years now and wouldn't go anywhere else