Liverpool City Centre NHS Walk-in Centre

I arrived and was seen by a nurse to explain what was wrong. She was extremely rude and had a attitude problem. Everytime I was trying to explain my symptoms she kept interrupting me and she was getting irritated when I was explaining my neck and shoulder blade pain. I was then told to wait to be seen by another nurse and had to wait 3 hours to just be told to keep taking paracetamol and if it gets worse go to gp. Absolute joke won't be coming here again. Rude staff and the waiting room stinks also has a broken TV. Isnt very pleasant place for the patient especially with rude staff

I am a Korean and need to take a medicine everyday after one of my thyroids was removed. However, I forgot to bring the medicine with me during my visit to the UK. As the days passed without taking it, I was eager to and indeed had to have a prescription to get the medicine, but could not see a doctor by myself. So I went to the Walk-in Centre. They were very kind, and one of the nurses took much time to talk with 111 on behalf of me to find a doctor who can see me. So fortunately, I could see a doctor and get the medicine. I thank all of the staff and especially the nurse who took special care of me.

Rang up waited approximately 10 mins called to the nurse took blood pressure asked what was wrong relevant info given and I was on my way all OK

I cannot praise the treatment I received here today highly enough. The waiting area is clean, the receptionist friendly and helpful, and the wait was short . But the most outstanding professional of the day has to be Laura who assessed me. After struggling to get a GP appointment for months I presented myself here with breathing difficulties and what I suspected was a chest infection. The triage nurse was friendly and professional and I was referred to Laura. I spent over an hour with her while she did the most thorough of assessments. At all times she was friendly, put me at ease and was so patient. I left with a prescription and an inhaler after it was confirmed I had a chest infection. Laura was also concerned that my blood pressure seemed high and urged me to follow with a GP, which I will. I would not hesitate to use this practice again. I rarely need the help of the NHS but today they really delivered a first class service. Thank you to all the staff, you are marvellous.

My son has recently moved to Liverpool for his first year of uni and fell in within the first couple of weeks. He attended the walk-in centre struggling to breathe. The staff here, according to him, were absolutely fantastic. They thoroughly examined him, diagnosed his illness, provided medication and gave him all the advice he needed. Thank you so much for taking good care of him.

It is not a walk-in clinic at all so i don’t know why it’s printed all over the building. Just turned me a way as soon as I got there and said they don’t take walk in appointments.

This place is fantastic. The care and professionalism of the staff is amazing. The current pressures on the NHS make it very difficult to get a GP appointment but this centre is open 365 days a year with no appointments needed. What a great service!There might be a long wait at times but worth every second of waiting to be seen by a caring healthcare professional. The nurses here really are a credit to the service and deserve to be paid more.

Brilliant service. Seen promptly. Thorough exam by excellent medic and problem sorted. Thank you so much!!

Very kind nurses and staff they checked mee properly but very long waiting time i was there 2 hours

Absolutely disgraceful all round. I came with my friend who was very nervous and upon arriving the receptionist was rude and interrupting and visibly frustrated by my friends Irish accent. When we were seen there were two nurses one of which was EXTREMELY disrespectful to myself and told me to stand at the door when I explained I was there for support. They then proceeded to be very rude to my friend who had been suffering from a chronic ear infection causing major headaches, and did NOTHING for her but upset her massively and tell us they won't treat us because it's too late in the evening"... bear in mind it was 4PM and they shut at 8?!! Absolute disgrace. We were sent away with nothing but her patronising my poor friend