ScS - Sofas, Flooring & Furniture

Good salesman, great sofa. However after spending alot of money on a new carpet and having the fitting date changed twice, very disappointed.Found out the carpet fitter did not want to fit the carpet as for a small lounge. Disgusted with the customer service and will not use again for carpets.Update:New Manager did not even know the carpet had been fitted. Promised to sort out, send a team in to empty lounge and a different carpet fitter. However, broken promises yet again, tread with caution buying a carpet from scs.

Had a good experience today, as we took the father in-law to get a sofa bed. We were welcome. Y pretty much every member of staff on our way around the store, even though some of them were serving other customers, they still made the effort to say hi as we were browsing. We were looked after by Dave who was friendly, polite & very jovial & knew his role very well. He listened to our needs & we feel he took them on board as we selected a sofa that my father was over the moon with. Their card system was down, which meant we needed to pay the deposit in cash (which was no inconvenience really) but they were very apologetic & I felt that he was genuinely sorry for the inconvenience. Overall we had a great experience & I wouldn't hesitate to use them again. Thanks Dave & thanks to the rest of the staff for making us & the kids welcome

Bought a sofa and chair even tho I didn't go in for anything, I went with my friend to pay for hers. She had poor experience in the hands of head office. Lincoln branch manager......Fab customer service, great prices, fab deal. Thanks Stuart for a great shopping experience. Cannot wait to get my sofa and chair. Head office Blake" cannot compete with your professional attitude and great customer relations. Well done !"

I went in Lincoln SCS with my elderly Mum who is in a wheelchair. We were immediately approached by Jayne who took us to a leather recliner sofa with a large sale sign next to it stating £1250. Jayne told us it was a great deal and hugely discounted and that the chair that went with it was 599. I messaged my Dad who was happy with this price so everyone was happy...but then Jayne kept talking and talking and demonstrating the model and going on and on about the quality and how it worked which seemed strange as we were already happy to buy and leave. This went on for an hour at which point my Mum was getting tired and distressed so I said we really need to leave so what's the final price please? Jayne said quickly £2800 but she only needed 20% today. I said how on earth did we get to that figure from £1850. Jayne looked shiftily at me and said where did you get that figure from? Ermm you Jayne! Which my Mum confirmed. So I asked her to explain costs and the warranty thing was £270...I said take that off! Jayne then reduced warranty to £114...still no! Then she reduced it to £50?? No thankyou! Then there was the gliders" £60....plastic cups basically to sit the legs on. Take them off! Jayne then said the figure was £2600...I said I'm still confused how we got there from £1850! Once again Jayne pleaded ignorance on this price and I realised she had moved the boards out of the way so I couldn't even point to them. She then said..." oh that's for the fabric version! Youve got the best leather". This was confusing as there was no fabric version in that area or near the now hidden price board. At this point my Mum was distressed and the whole process had taken so long we were both exhausted and much to Jaynes annoyance we left! Since attending I have looked at the SCS website and seen the reason Jayne was talking so much was that without telling us she had upgraded us to the electric recliner with the head tilt and lumbar support which was in fact £1799 and 799 for the chair. There was a perfectly fine leather electric recliner at £1399( 1250 in fabric)and £599 for chair but Jayne had got greedy in my opinion knowing my parents were elderly and somehow thought we wouldn't notice. This kind of selling is sneaky

Order arrived and wrong. Replacement arrived and still wrong. Customer services are very nice but didn't get promised returned calls from managers, twice. There's also a undisclosed £5 fee for admin when you take out protection. Third attempt and got the right sofa. Drivers brilliant on the 3 occasions.Certainly wouldn't use again or recommend.

AVOID !!We have been trying since Jan this year to get a badly fitted lounge carpet put right. Despite numerous visits to the Lincoln store , emails, phone calls and promises from the store manager to sort out our complaint, we are still waiting for our carpet to be fitted correctly Their customer service is non-existent, just empty words. We will never use SCS again .

Well what can I say. I went into the Lincoln store on Saturday , picked a sofa etc and agreed a price which was noted on a compliment slip. I said I would need to go away and think about it and look at my finances. I returned on the Sunday to place the order only to be told that the regional manager couldn't do it for that price and would be around £70 more, best price?? The store mamanager Barry tried to explain that Sunday was their start of a new week and to maybe return next Saturday when they would know how their target had faired for the week and could maybe get a better deal. They took my number to give me a call if anything changed. I am still livid and even if they knocked off pounds, I wouldn't be interested out of principle. The sales lady Katie was fantastic as was the storemanager Barry. But at the end of the day due to the higher management, they have lost a sale. It wasn't like they were busy and I guess over the weekend they didn't reach their target?? Good luck if that is how you run your business. Appalling service from higher management, I will take my money elsewhere. I am still livid.

Carpets was due on the 20th August but wasn't fitted until today. Originally booked that day off work to be able to be there for this and then had to book another day off today in order to accept it today. Took 3 doors off the hinge stating that they needed trimming down for them to then not be trimmed and left off, we now have to find someone else to be able to get our doors trimmed down. Left all the rubbish for us to dispose of.When you pay a lot of money for your service you want it right.Phoned scs they would reimburse (some) money of we get it sorted

Terrible Customer Experience AvoidDelivery should have taken place on Monday and after waiting all day I have contacted customer service to be told, my chair and sofa isn't being delivered. I was told yes it should be delivered but has not been loaded. I attempted to speak to a CS manager and was not given the opportunity and told to wait 72hrs. Delivery was organised for Tuesday morning 1st thing. so the day 1 was a failureTuesday morning the delivery arrived, the chair was correct, and the drivers attempted to deliver a 2 seater sofa in black rather than the 3 seater I had purchased in brown. How can this happen surely if SCS had a failed delivery on day 1 measures would have been taken to ensure that the correct items would of been delivered on day 2. When the drivers spoke to the distribution centre the DC told the drivers to tell me the customer I had to take it up with Lincoln store and chase my sofa as they had sent the wrong items to the DC to be delivered. SCS were blaming other departments for the failures rather than taking ownership of the issue. I then called customer when they opened, to my astonishment they had documented the issues incorrectly, i requested to speak to a manager as i felt 2 consecutive days of failed deliveries warranted a manger to take ownership, again i was refused and informed it would take 72 hours for a call back. The Lincoln store then telephoned me to say they were chasing the DC to find where my sofa was. i had to call customer services again after a couple of hours and was given no further information so decided to head to Lincoln to find out what was happening. Whilst at Lincoln store due to the Lincoln store manager having time off I requested the sales staff ask the area manager to call me ref the issues , 2 days of failed deliveries no one was taking ownership and the appalling customer service issues. The area manger did not call at any point. Around 14:00, on Tuesday, I have received a call from the DC and was informed we have found your sofa and could be delivered in 60 mins. I took the opportunity to ask what happened with the Monday failed delivery and was told furniture didn't arrive in time on the Friday so just didn't go out. No real concern that the delivery failed or that the customer had waited all day for a delivery that was never going to happen. When the sofa arrived was the same van and drivers as the morning and they blamed the issue with 2 sets of numbers on the sofa. how can this happen.Wednesday I spoke to Barry the Lincoln store manager, he hadn't even looked fully into the issue fully but did refund the delivery charge. Not exactly great for 2 days of holiday wasted and me the customer having to chase my furniture. I did request that he organise a customer service manager to contact me regarding the worst customer experience I have ever had. Again was astonished when he said that will not happen". There was absolutely no effort to escalate my issues even though there's an open complaint.To summarise awful delivery service

Good selection of sofa's. My only problem is as soon as you go in your jumped on by one of the staff. Asking what are you looking for.(Me) just looking in general, nothing specific. Then they proceed to tell you about every sofa you look at, almost to a point of me wanting to leave without seeing the range of sofa's.Give the customer time to look around (if they are interested in a certain product) they will ask for assistance.It's not just ScS, I find it's most furniture stores.