John Clark MINI Tayside

Phoned to inquire about a car and asked for a return phone call. It didn’t happen, so went elsewhere and spent my money.

So unbelievably happy with my whole experience at John Clark Mini Tayside. From start to finish, everything felt like a breeze. Callum was excellent - he kept in contact with me throughout, keeping me updated on timelines and expectations and couldn't have made things easier when I came to pick up the new car. Very happy and would highly recommend!

Had a great experience at John Clark Mini Dundee. Bought my new car through Beth, who was very informative, organised and helpful throughout the sale. Love my new car and would not hesitate to buy from here in the future.

Bought a lovely used Mercedes SLK from John Clark Mini Dundee. I live down near Newcastle upon Tyne so the deal was done with Richie Low the salesman via emails and a couple of well produced videos of the car, he was very professional and very friendly. There was a slight issue with the car, but the whole team Ali, Beth and Richie sorted this out to my satisfaction. Five star service, thanks.

Ask for Callum.I have spent months searching for a new upgrade. I’ve noticed how much the whole car market system has changed in these 5 years, progressing to mostly business online. I’ve found this transition and process very stressful. I have always liked the look of Minis and when I visited your store the other day I was blown away by the amazing customer service I received from Callum. He approached us as we were viewing cars outside, he had mistaken us as another customer but then dedicated his time to us. He was friendly, patient and listened to my concerns. As someone who is intimidated by car dealerships and has very little car knowledge in general, I was made to feel at ease by Callum and was so grateful that he took the time to explain everything to me and answer my countless questions. He directed me to test drive a car that was more suited to my needs. He put no pressure on me at any point and followed my lead in the sale. I am a very indecisive person and he was very patient with me and made me feel at ease and tried to assist me with my decision making (selecting a colour)! I am so surprised by this experience as I did not know car sales could be so enjoyable. I am thoroughly impressed with the service I have received at Mini from Callum, he has made me realise how easy this process can be and he has left me with a life long lasting impression of Mini! He is certainly an asset to your team and although I didn’t go through with the sale at this stage, I can definitely see myself returning to Mini in the future.I really hope Callum is recognised for his efforts.Thank you!Shannon

Great branch and great deals. Staff are very friendly and helpful. Nice welcoming me when arrived from Glasgow.

Poor customer liaison. For staff to boast that they had been doing their job for a year does not impress. Having had one job for 14 years and another one for 15 years, you never stop learning in any job and should never assume you know it all. It is condescending.

Great service from Alasdair Grant at MINI Tayside, who went above and beyond to smooth out initial hiccups and make my experience a truly memorable one. A fantastic manager. I now have a great used mini from these guys, in fabulous condition, and would highly recommend.

Part Exchanged my mini here, David was amazing. He made the process so straight forward, he wasnt pushy and was happy for us to take the car out for a test drive no problem. He then helped make the transfer very easy.Very friendly, professional and helpful customer service. The car was immaculate on collection. David made sure everything was dealt with properly. Having dealt with other garages in the past I felt this was one of the best for customer service.

I was hoping to be impressed by John Clark Mini Dundee as a premier franchise dealership,however the buying experience has left me flat and disappointed.I travelled a great distance to buy a used car advertised on the web and after knowing I was coming at a specified time the 2nd set of keys for the car could not located.After a lengthy wait on finance paperwork( where incidentally I was offered nothing in the way of refreshment) I made my way to a nearby Starbucks!I have since found out that the car is needing new wiper blades and the Sales Manager point blank refuses to budge and pay for a new set for me.(30 pounds)Needless to say I remain unimpressed especially after the Salesman's pre deal enthusiasm .It seems once they have got your money they just don't want to know?