Jump Jam Trampoline Park

We are regular attendees to your establishment. Yesterday I attended with my family for the 11 o’clock session. My nephew is Autistic and 7 years old. He’s very independent and we watch him and my 12 year old daughter closely from the cafe area.At around 12 o’clock he proceeded to go over to the bucking bronco area. We thought he was watching the other children but he was in-fact in the cue to go on.When he got to the bull and was just standing there looking. Morgan got up went over to him explained to his level what to do and lo and behold he has now got up on the bull himself. He loved it.Every time we attend staff are absolutely fantastic and very inclusive to children with extra needs but this today had a major impact on my nephew.Please give Morgan the credit he deserves. He’s an absolute asset to Jump Jam and an advocate to all children with special needs.Thank you for being such an inclusive environment for us to attend. You are all amazing

Friday 27/10/2023 ( school holiday start ) Occasion: 9th Birthday party.Our kid had their party on a Friday evening just as the schools closed. It was totally full, heaving, a massacre really but we were in the hands of the very calm and competent EVAN in his green alien suit who was backed up by the very cool but firm Stewart.Evan was on top of things all the way through & we hardly had to ask for anything during the party. Our kid loved it & her friends had a blast. We never felt rushed or like we were a hinderance. I mention this because:I've been to many kids parties at Jump Jam - so many that I never considered having our own kid's party there(had it not been that she begged us to have it there). I never considered it because I thought it was too rushed once you were in the room to get it over with for the next party to come in and take over. It always left me with a sense of a meat grinding factory / give us your money and go. Perhaps it's because those parties were always on on Saturday. So I count ourselves fortunate that we had a wonderful experience and happy to admit that I WAS WRONG in my opinion. I'd consider it again, will recommend it in the future and can't thank Evan & Stewart enough. Well done & keep it up.

Thank you for a brilliant party today for my 10 year old son and his friends - they all loved it. The staff were so helpful and friendly, and everything was set up for us, from help to collect and carry coats / shoes to the party room, to bringing us the (excellent quality) food and checking the children were all collected ok at the end. I would highly recommend the parties at Jumpjam!

Amazing experience at a party today. Our son has severe food allergies, and our host Ethan Richards was so accommodating and really went above and beyond to make us feel relaxed and safe!Thank you so much Ethan :)

Myself and my son come from Newport to bring my grandson/grandsons here, this place is better than Newport and the ones in Cardiff too. We are always made welcome best staff ever and Stewart goes above and beyond he is truly is a credit to your company. I do hope Stewart gets recognition for this as I truly find your staff friendly, helpful and a pleasure to come here always clean and staff are very alert many thanks

Such a great time - family bookings are much cheaper and a win for groups so we are very thankful for this. Very clean, so much to do and we were well and truly exhausted.The staff at jump jam trampoline park were great. From receptionist to the cafe and the ride workers (buckkng bronco and the spinner).Great parking and easy access to find with directions on Google. We will be visiting again even with the 40 minute drive from Swansea. Thanks Jump Jam.The only downfall was the several arcade games out of action. About 9 downstairs and one up that we saw. The other side of this is it made the day cheaper for us parents but we're were gutted how many were out of order.

We frequently attend the toddler sessions. Our son loves the soft play area. It's always very clean, good value for money and the staff are always friendly and helpful. One particular staff member Chloe was fantastic last time we visited, when our son was a little nervous jumping on the trampolines . Thank you Chloe for your help!

Shout out to two members of staff this evening that were amazing with my son, his friends and myself. They were friendly, kind, compromising, helpful and made our experience a good one!Shaun on front desk and Emily in the cafe area. They both have excellent customer service skills and should be recognised for it. Overall our experience this evening was very good. Thank you.