Phones Express

3 months later I haven't got my phone. Took my sons phone in for screen repair, when I got phone back they had broke the charging port. So they had to send it off for repair which took 4 wks then 2 days later the touch would not respond, so took it back so they sent off again as they said something had been damaged when repairing the screen. It's now 6 wks later and still no phone and no explanation as to where it is despite me the fact I have asked a number off times for them to phone where they sent it to and ask. The manager never returns my calls. So nearly 3 months later I'm £90 out of pocket, still no phone and left paying for my sons monthly contract even though he's not using it because I can't afford another phone. I have never experienced such poor service ever.

Absolutely terrible! I went in to get my iPhones screen repaired after it had a few cracks in it, it cost me £80 to get it repaired with a 1 year warranty but when it came to pay the guy said they don’t do receipts so he could only offer a written receipt with the proof of warranty on it on a piece of paper, which was already a bit suspicious but I went along with it. Everything was okay with the repair until I got it professionally looked at after at another place to see how much it would be worth and they pointed out a few major problems that had been a cause of the dodgy repair. When I took the phone in for repair everything was working fine including the speakers and face ID and the only problem was the cracks on the screen however when I got it back after the repair the Face ID was no longer working and neither was the top speaker. A couple days after I went back to the shop and explained to the guy and asked for a refund or for them to fix it but even though I paid extra for a 1 year warranty the guy said it wasn’t their fault and that they refuse to do anything with it! I strongly recommend staying well clear of this place!

Great company, Very impressed with their their efficient service! Not only did they replace my screen but the quality was far better than the previous store who had attempted to repair my partners handset. Couldn't be happier with this service and would definitely recommend!

Worst experience I've had. They only had to replace a smashed screen instead they broke something on the inside. So I had no signal, no Internet and the phone said it was on aeroplane when it wasn't. They took no responsibility that they were the ones to break it further. They guy who was fixing it has his lunch in his hair, no way he should be fixing phones! So they sent it off to three different places and then eventually lost it the third time. I was without a phone for 3 months, each time I was told it would be back by the end of the week. They had no clue! They eventually paid me off without a refund for the failed screen replace. Completely scammed! Would not trust them at all.

Took my phone to get the screen fixed - NO OTHER PROBLEMS WITH IT. They told me it would take 20 minutes, they took and hour and a half. The young lad was sat kissing and talking with his girlfriend the ENTIRE TIME and he has damaged the inside of the damn phone, either the battery or the actual board. I was fobbed off with lies. I was told to bring it back and they would fix it the day after, only to go back and have them claim no fault to the damage and to just reboot the phone. If I could give minus stars I bloody well would.

Shockingly poor quality and substandard staff: My girlfriend original iPhone 6 screen lasted 14 months, and when I had it replaced here the new one broke within 48hrs without any rough handling because they use off-brand, rinky-dink screens. When I went back to show them my broken screen, the guy shattered my screen protector, and then he said he’d do me a favour and give me a replacement protector for free when he was the one who broke it! Don’t go there you’ll regret it!

Great service from the team. Had my phone repaired and they showed me how to back everything up. Would highly recommend it.

CROOKS! Watch out for this company - i took my phone for replacement screen. Charged me £60 and within two months the screen fell out. I tried to resolve and they accused me of breaking and it wasn’t covered or wasn’t willing to replace/repair. To add further when i went to pay for the original repair he insisted i paid cash and requested i went to get cash from the cash machine to pay! Either pocketing the cash or avoiding the tax man.

If I could I would give minus stars to those Jung juniors at the kiosk cracked iPhone screen I asked if they would change it for me they said yes only if I pay in cash I said no I’m paying with card they had a discussion very strange, then agreed changed the screen after 3/4 weeks screen started to change colours went back to the kiosk I explained too the they told me ok is not good screen this one we give you new one but they said if it happens again we cannot fix it again strange i said ok even though they should fix it again. Now just 3 months after same problem, but what I noticed on the second time I went for the screen repair they had either changed or damaged the bit where the charger cable goes it doesn’t charge well I thought it was the cable got a new one still they have definitely changed that part!!!DONT BOTHER GOING THERE.

Wasn’t able to give a zero so it’s a 1 star. Very poor from them and they don’t care about the customers . I spent £70 on my screen repair . And within 2 weeks the Display is gone and I asked them for a repair and said it had not been done right .One of the staff said they’ll fix it for free but when I came to collect it they said they can’t and I need to pay . I have lost all my data and money . Wouldn’t suggest going to this place . It’s well dodgy and a waste of money .